Sr. Salesforce Developer

<div class="content-intro"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>About Dialpad<br></strong></span><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Visit <a href="https://dialpad.com/">dialpad.com</a> to learn more.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Being a Dialer</strong></span><br><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits:<strong> Scrappy, Curious, Optimistic, Persistent, and Empathetic</strong>.</span></p></div><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Your Role<br></strong></span><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">As a Sr. Salesforce Developer, you’ll own the hands-on development of custom solutions on the Salesforce platform. You’ll work closely with Engineers, Systems Analysts, Solutions Architects, and Business Analysts to translate complex business requirements into robust, scalable, and high-quality code.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">A primary focus of this role will be enhancing and customising our Sales Cloud, CPQ, and Agentforce capabilities to optimise sales and billing operations and deliver AI-powered experiences for internal stakeholders. You’ll also help create a highly reliable, high-performance Salesforce environment that runs at scale, speed, and accuracy.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">In addition, you’ll help deliver valuable functionality to our internal customers within an agile environment.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">This position reports to our Sr. Director of Business Applications and has the opportunity to be based in our Bengaluru, India office.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>What You’ll Do</strong></span></p> <ul> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Own the end-to-end development lifecycle, from design and coding to testing and deployment of high-quality, scalable custom solutions on the Salesforce platform.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Develop and customize complex solutions within Salesforce Sales Cloud, CPQ, and related revenue operations capabilities to support the entire lead-to-cash lifecycle.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Design and implement AI-powered workflows and experiences leveraging Agentforce, in close partnership with our Business Technology and AI teams.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner with Solutions Architects and Business Analysts to translate business requirements into well-architected, secure, and performant technical solutions.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Lead the implementation of complex development projects and integrations with third-party systems across our go-to-market and back-office stack.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Follow and help evolve development best practices, including code standards, branching strategies, and CI/CD patterns, to ensure maintainable and resilient solutions.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Mentor and provide technical guidance to junior developers, fostering a culture of continuous learning and improvement through rigorous code reviews and constructive feedback.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Troubleshoot and resolve complex production issues, performing root cause analysis and implementing effective solutions to maintain platform health.</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Skills You’ll Bring</strong></span></p> <ul> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent practical experience).</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">8+ years of hands-on Salesforce development experience, with a proven track record of building custom applications and integrations.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Proven, in-depth experience with Salesforce Sales Cloud and CPQ is mandatory, as a majority of the development work will be focused in these areas.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience designing and implementing Agentforce-based solutions to deliver AI-powered experiences, copilots, and automated workflows on Salesforce.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Expertise in Apex, SOQL/SOSL, Lightning Web Components (LWC), Aura Components, and Visualforce.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience with Salesforce APIs (REST, SOAP, Bulk, etc.) and building complex system integrations.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Proficiency with modern development tools, including Salesforce DX, VS Code, and version control systems like Git, and CI/CD tools such as Copado or Gearset.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Hands-on experience using AI coding assistants, especially Claude Code, to accelerate development while maintaining high standards of code quality, security, and reviewability.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong understanding of secure coding practices, performance optimization, and scalable solution design on the Salesforce platform.</span></li> <li><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Excellent communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders in a fast-paced environment.</span></li> </ul> <p><strong>Certifications</strong></p> <ul> <li><strong>Salesforce Platform Developer I</strong> and <strong>Platform Developer II</strong> certifications are required.</li> <li>Additional certifications in <strong>CPQ</strong> and <strong>Agentforce Specialist</strong> are a strong plus.</li> </ul><div class="content-conclusion"><p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Why Join Dialpad</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Work at the center of the AI transformation in business communications</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Build and ship agentic AI products that are redefining how companies operate</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Join a team where AI amplifies every employee’s impact</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Competitive salary, comprehensive benefits, and real opportunities for growth</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures that every employee feels valued and empowered to contribute to our collective success.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.&nbsp;</span></p> <p style="text-align: center;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><em>&nbsp;</em><em>Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</em></span></p></div>