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SAP Key User - ARIBA/GIS

Sales Consulting
Cluj-Napoca, Cluj, RO1y ago

About the role

Are you passionate about process optimization, digital tools and enabling others to work smarter? We’re looking for a SAP Key User (MM) who will act as a central point of expertise. You’ll support our growing teams in mastering their platforms while ensuring full process compliance, effective onboarding, and continuous improvement.

Your Key Responsibilities

User Support & Training

  • Guide and support end users in either SAP Ariba or GIS platforms.
  • Provide onboarding for new team members and ensure effective knowledge transfer.
  • Organize training sessions and keep training materials & documentation up to date.
  • Be the first point of contact for user questions and troubleshooting.              

Process Alignment & Compliance

  • Ensure consistent application of procurement and process standards across teams.
  • Support teams in difficult situations or process escalations.
  • Communicate process changes and ensure their adoption.

Process Expertise & Communication

  • Act as a liaison between end users and Business Process Owners/Experts.
  • Participate in the Key User Community and share relevant updates.
  • Raise system issues or enhancement requests via tools such as ServiceNow (SNOW).

Continuous Improvement

  • Monitor platform usage and identify areas for process optimization or automation.
  • Contribute ideas for reducing cycle time, enhancing user experience, or increasing cost savings.
  • Stay updated on SAP system changes and promote best practices.


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