Scheduling Manager

<div class="content-intro"><p class="p1">Phoenix Med Health is a healthcare management services organization (MSO) that builds and operates high-performing medical practices. We focus on growth, operational efficiency, and technology to expand patient access and improve care delivery.</p> <p class="p1">Our teams work directly with partner practices across operations, revenue cycle, business development, and infrastructure—driving real, measurable outcomes in the field.</p> <p class="p2">We move fast, hold a high bar, and prioritize people who take ownership of their work.</p></div><h2><span class="s1" style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Overview</span></h2> <p class="p2"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">This role is part of Phoenix Med Health (MSO), supporting Active Vital Care, a mobile, multi-specialty medical provider delivering in-home care.</span><br><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">We’re hiring a Scheduling Manager to lead our Visit Management Team (VMT) based in the Philippines. This role is responsible for maximizing provider schedules, optimizing routes, and ensuring consistent daily visit volume.</span><br><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">This is not a basic scheduling role. You will manage a team and own provider utilization and operational efficiency across the market.</span></p> <h2><span class="s1" style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">What You’ll Do</span></h2> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Lead and manage a team of&nbsp;schedulers (VMT) supporting daily operations</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Own provider schedules to ensure full utilization and minimal gaps</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Optimize routing and geographic clustering for mobile providers</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Drive daily visit targets (e.g., 10+ visits per provider per day)</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Monitor and adjust schedules in real-time (cancellations, add-ons, urgent visits)</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Coordinate with Business Development (referrals) and Clinical teams to align supply and demand</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Ensure all visits are properly scheduled, confirmed, and completed</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Identify inefficiencies and continuously improve scheduling workflows</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Track and report on key metrics (visit volume, utilization, cancellations, no-shows)</span></li> </ul> <h2><span class="s1" style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">What We Actually Care About</span></h2> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">You think in terms of volume, efficiency, and output, not just “filling slots”</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">You understand how to maximize provider time in the field</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">You’re comfortable managing high-pressure, real-time operations</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">You hold your team accountable and fix problems fast</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">You don’t wait—you proactively adjust schedules to hit targets</span></li> </ul> <h2><span class="s1" style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Requirements</span></h2> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">3+ years in scheduling, operations, or workforce management (healthcare preferred)</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Experience managing a remote or offshore team</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Strong understanding of logistics, routing, or field operations</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Highly organized with strong attention to detail</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Comfortable working US hours or overlapping schedules</span></li> </ul> <h2><span class="s1" style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Nice to Have</span></h2> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Experience in home health, mobile care, or field-based services</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Familiarity with EMR/PM systems (e.g., Tebra)</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Experience working with US-based healthcare teams</span></li> </ul> <h2><span class="s1" style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">How Success is Measured</span></h2> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Average visits per provider per day</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Schedule utilization rate (minimized gaps)</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Reduction in cancellations and no-shows</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Speed and effectiveness of schedule adjustments</span></li> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Team performance and execution consistency</span></li> </ul> <h2><span class="s1" style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Compensation</span></h2> <ul> <li style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;"><span style="font-family: tahoma, arial, helvetica, sans-serif; font-size: 10pt;">Competitive base pay + performance incentives tied to <span class="s1">referral growth and account performance</span></span></li> </ul><div class="content-conclusion"><p class="p1">If you’re looking for a role where you can take ownership, contribute to real growth, and work alongside a team focused on execution, we’d like to hear from you.</p> <p class="p2">Apply directly through this posting. If there’s a strong fit, our team will reach out with next steps.</p></div>