Secretarial Manager

<div class="content-intro"><p>Crowell &amp; Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for representing Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion. At Crowell &amp; Moring, exceptional client service begins with exceptional people. We are committed to delivering responsive, high-quality, and professional service to our clients and to one another, while continuously elevating standards of excellence across every aspect of our work.</p></div><p><strong><u>Job Summary</u></strong></p> <p>The Manager of Secretaries manages the overall operations of the Support Services Department and the day-to-day delivery of secretarial and administrative support services to clients.</p> <p><strong><u>Job Responsibilities</u></strong></p> <ul> <li>Oversees the Support Services Department and takes an active role in planning and implementing departmental goals and objectives with the assistance of the Support Services Supervisor.</li> <li>Meets regularly with the Support Services Supervisor to monitor workflow of all department staff, ensuring the most appropriate resources are utilized, customer needs met, and adequate coverage/support is provided.</li> <li>Conducts regular follow-up communications with customers regarding service quality.</li> <li>Continually evaluates and improves existing and new programs and services to increase cost-effectiveness, quality and efficient use of resources.</li> <li>Provides oversight in the maintenance of the Support Services Intranet page.</li> <li>Reviews monthly metrics for integration, tracks trends, and recommends changes as appropriate.</li> <li>Reviews and approves attorney/secretary assignments.</li> <li>Supervises and develops Client Services Secretaries and members of the ASG.</li> <li>Evaluates staff training and development needs and implements programs to address the needs.</li> <li>Oversees Support Services training for all new secretaries.</li> <li>Conducts employee performance development reviews.</li> <li>Provides administrative and technical direction to the Support Services staff.</li> <li>Actively participates in the recruitment, orientation and ongoing development of Support Services staff by participating in interviewing and selection process.</li> <li>Continually identifies ways and means to reduce costs of operations while increasing service, timeliness and quality.</li> </ul> <p><strong><u>Knowledge, Skills and Abilities</u></strong></p> <ul> <li>Strong interpersonal and communication skills (both verbal and written)</li> <li>Possess sound influence and negotiation skills.</li> <li>Ability to conceptualize, organize, plan, implement and evaluate programs and services.</li> <li>Ability to develop and maintain effective business relationships across all levels of the firm.</li> <li>Ability to analyze qualitative and quantitative data to create information, which is meaningful to management.</li> <li>Strong knowledge and proficiency in Microsoft Office Suite.</li> </ul> <p><strong><u>Education</u></strong></p> <p>This position requires a bachelor's degree. A master’s degree may substitute for some work experience. Equivalent training and experience may substitute for education.</p> <p><strong><u>Experience</u></strong></p> <p>The position requires a minimum of five years of increasingly responsible, directly related experience. Management or supervisory experience preferred.</p><div class="content-pay-transparency"><div class="pay-input"><div class="title">US Pay Range</div><div class="pay-range"><span>$125,000</span><span class="divider">&mdash;</span><span>$164,000 USD</span></div></div></div><div class="content-conclusion"><p>Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. Additional compensation may include a discretionary bonus. The salary for this position may vary based on location, market data, an applicant’s skills and prior experience, certain degrees and certifications, and other factors.</p> <p>Crowell &amp; Moring LLP offers a competitive compensation and comprehensive&nbsp;<span style="color: rgb(0, 147, 178);"><a style="color: rgb(0, 147, 178);" href="https://www.crowell.com/en/careers/professional-staff/benefits">benefits</a></span> package. Our benefits include healthcare, vision, dental, retirement, and all-purpose leave and progressive options&nbsp;such as back up childcare, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.</p> <p>Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</p> <p>U.S. Privacy Notice: <a href="https://www.crowell.com/en/US-Candidate-Privacy-Notice">https://www.crowell.com/en/US-Candidate-Privacy-Notice</a>&nbsp;</p> <p>U.K. Privacy Notice: <a href="https://www.crowell.com/en/UK-GDPR-Candidate-Privacy-Notice">https://www.crowell.com/en/UK-GDPR-Candidate-Privacy-Notice</a>&nbsp;</p> <p>EOE m/f/d/v<br>Crowell &amp; Moring LLP participates in the E-Verify program.</p></div>