Security Operations Coordinator

<div class="content-intro"><p>Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!</p></div><p><span style="font-family: arial, helvetica, sans-serif;">The<strong> Security Operations Coordinator</strong> is responsible for assisting with the daily operations and ensuring that the fleet is managed efficiently. This role requires a balance of logistical, administrative, and people management skills, along with a strong understanding of fleet maintenance, operations, and compliance.</span></p> <p><span style="font-family: arial, helvetica, sans-serif;">Salaried junior level operations team member, supporting the operations managers and senior operations managers in Michigan. Valid driver's license required and able to meet company driving requirements. This team member would have a set schedule during the weekdays and office hours, but may be on call for specific needs or emergencies.&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif;">Job duties:</span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>Win Team</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Audit schedules to ensure they are updated frequently; looking for open posts, terminated employees still in the schedules, and auditing for accuracy.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Audit who is and isn't punching in and out, and providing those employees with training to do so correctly.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Assist with end of week payroll as needed as well as auditing payroll for accuracy in regards to worked shifts and correct amount of hours worked.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Regularly connect with site supervisors to update WT schedules.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;">&nbsp;<strong>TeamTime</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Assist new hires with TeamTime app download and training.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Assist incumbent staff with adopting and using TeamTime.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;">&nbsp;<strong>Vehicles &amp; Fleet</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Assist with vehicle maintenance, oil changes, headlights, fueling, etc.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Assist with vehicle deliveries and taking vehicle to/from the shop.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Takes on the role as a driver safety trainer to ensure all Officers are up to date and the training as well as having up to date DL records.&nbsp;</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;">&nbsp;<strong>Site Specific</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Cover open posts as needed.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Assist with auditing sites with repeat issues from road supervisors.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Take over the site supervisor role for sites that need temporary assistance while site supervisors are on vacation or due to turnover.&nbsp;</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Assist with uniform deliveries.&nbsp;</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>Guard Tour System Software</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Monitor guard tour system reports.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Assist with guard tour system installation and setups for new job startups.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Ability to navigate, configure, and manage Guard Tour System software platforms (e.g., cloud-based or desktop applications).</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Familiarity with configuring system settings, adding or modifying checkpoints, and customizing patrol routes according to operational needs.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Mobile Device Management: Proficiency with mobile devices (smartphones, tablets) that guards may use to scan checkpoints or report incidents, including troubleshooting common issues.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;">&nbsp;<strong>Operations</strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Help with new account start ups.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Assist with high profile sites, extra coverage and other needs.</span></li> </ul> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>Qualifications/Benefits:</strong></span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>Education and/or Experience: </strong>High School diploma or general education degree (GED) and 2 years prior satisfactory employment as a security officer or in a customer service position. Experience in a heavy volume call center is preferred.&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>Computer Skills:</strong>&nbsp;Proficiency with Microsoft Office software, scheduling software a plus, and Guardtour Systems.</span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>Language Skills:</strong> Must have the ability to read, write, speak, and understand English. Bilingual considered a plus.&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>Technological Skills:</strong> Guard Tour System Software Proficiency, Technical Troubleshooting and Support, Hardware Knowledge.</span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>Other Qualifications:&nbsp;</strong>Ability to organize and manage multiple priorities. Ability to pass pre-employment drug screen and criminal background check. Ability to manage time effectively, establish workflow priorities and work independently with high attention to detail. Ability to start, cultivate and maintain strong relations and work in a team environment. Prior employment history demonstrating the ability to work in a fast-paced, high-intensity environment while managing multiple tasks and priorities, and producing accurate results in a highly organized manner. Must maintain a working telephone number through which we can contact you.</span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>Physical Demands:</strong> Standard office environment.&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif;"><strong>Salary &amp; Benefits:</strong> Base salary starting at $52,000&nbsp; plus discretionary year-end bonus, paid vacation and personal days, medical insurance, dental insurance, life and AD&amp;D insurance, optional life and AD&amp;D insurance, paid holidays, and 401K. Skills-enhancing training and opportunities for career growth and promotion.</span></p> <p><span style="font-family: arial, helvetica, sans-serif;">EOE M/F/D/V</span></p> <p><span style="font-family: arial, helvetica, sans-serif;">#HP</span></p> <p>&nbsp;</p>