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- Employment
- Full-time
About the role
- Attraction team: who work to attract people to Approach from the areas we
- work nationally, and support applicants to progress and succeed in their applications
- Selection team: who deliver the high-volume selection and assessment process
Key Responsibilities
- Be the main point of contact for candidates throughout the selection process by responding to candidate queries, supporting the implementation of reasonable adjustments and producing feedback reports after assessment centres.
- Coordinate virtual assessment centres; manage scheduling, liaise with assessors and stakeholders, troubleshoot minor technical issues with the platform, and oversee the smooth running of the day.
- Manage the logistics involved in planning and delivering over 50 assessment centre days (e.g. responding to candidate queries, monitoring candidate sign up, scheduling assessors).
- Track and monitor candidate information using our online customer relationship management system, virtual assessment platform and Microsoft Excel using careful attention to detail.
Skills, Knowledge and Expertise
- Excellent written communication skills with ability to compose clear and professional emails and messages.
- Highly organised with a proven ability to plan effectively and manage multiple conflicting priorities, ensuring deadlines are met.
- Excellent attention to detail with ability to follow processes consistently and ensure information is accurate.
- Excellent verbal communication skills.
- Prior experience engaging with customers professionally (E.g. in customer service, hospitality, retail, or similar.)
- Experience in tracking and monitoring data with careful attention to detail to ensure accuracy.
Benefits
- Flexible working hours
- Competitive pension employer contribution
- 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
- Buy up to five days annual leave a year
- Interest free loan for season ticket
- Personal coaching and mentoring
- Cycle loan scheme
- Deposit loan scheme
- Volunteering days
- Employee assistance programme
- Life Assurance Scheme (x3 salary)
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