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Server

Level99 Entertainment
ProvidenceOn-site1d ago

About the role

RESPONSIBILITIES

  • Make guests feel appreciated and welcome through your actions.
  • Always seek meaningful connection with guests and cultivate regulars.
  • Have a good time and serve guests with a genuinely positive attitude.
  • Convey passion and knowledge for our beer and entertainment as part of the hospitality experience. Always be humble, recognizing mastery of beer is a life’s work.
  • Convey enthusiasm for our food menu. Maintain proper knowledge of the menu and food allergies within dishes. Show interest in the Level99 experience.
  • Approach guests with empathy and create a welcoming but not overbearing table presence. 
  • Be present and attentive by recognizing visual cues of guests’ needs before they realize what they need.
  • Work as a team at all times, inside and out of service, always looking to support one another and prioritize on behalf of the guest.  
  • Be proactive about keeping the server stations stocked and your section clean and clear.
  • Review daily tasks checklist to have the floor clean and ready for service.
  • Run food, bus tables and contribute to beer hall experience.
  • Uphold the expectation of “Full hands in. Full hands out.”
  • Accurately process transactions using the POS system including guest payments and order tracking to ensure proper inventory.
  • Understand and follow the steps of service.
  • Be punctual and show up to work on time and ready to work.
  • Check identification of guests to verify they are of legal drinking age.
  • Embracing change and desire to grow with Night Shift Brewing.
  • Transparency between team members and management
  • Comply with all health, safety and hygiene standards and policies.
  • Perform all other duties needed and requested

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