On-Site Junior Server Support - Call Center

<p></p> <p><strong>Job Description:</strong></p> <p>&nbsp;</p> <p><span data-preserver-spaces="true">We are looking for a Junior Server Support (CGS Nexus), passionate about enterprise technologies and technical troubleshooting</span><span data-preserver-spaces="true">. </span><span data-preserver-spaces="true">In</span><span data-preserver-spaces="true"> this role, you will provide remote support for server infrastructure incidents, working with international customers and enterprise environments </span><span data-preserver-spaces="true">based on</span><span data-preserver-spaces="true"> Windows Server, Linux </span><span data-preserver-spaces="true">and</span><span data-preserver-spaces="true"> VMware.</span><span data-preserver-spaces="true">&nbsp;</span></p> <p><strong><span data-preserver-spaces="true">Technical Requirements:&nbsp;</span></strong></p> <ul> <li><span data-preserver-spaces="true">Provide remote L1/L2 technical support via phone, email, and chat.&nbsp;</span></li> <li><span data-preserver-spaces="true">Troubleshoot hardware and software incidents in enterprise environments.&nbsp;</span></li> <li><span data-preserver-spaces="true">Investigate problems in Windows Server, Linux, and VMware environments.&nbsp;</span></li> <li><span data-preserver-spaces="true">Analyze system behavior, identify causes, and provide technical solutions.&nbsp;</span></li> <li><span data-preserver-spaces="true">Assist customers in server configuration, installation, and administration processes.&nbsp;</span></li> <li><span data-preserver-spaces="true">Manage and document incidents in ticketing systems.</span></li> <li><span data-preserver-spaces="true">Collaborate with escalation teams for complex technical cases.</span></li> </ul> <p><strong><span data-preserver-spaces="true">Ideal Candidate:</span></strong></p> <ul> <li><span data-preserver-spaces="true">1–3 years of experience in Technical Support, Infrastructure Support, or IT Helpdesk.&nbsp;</span></li> <li><span data-preserver-spaces="true">Basic knowledge of enterprise server architecture and hardware components.</span></li> <li><span data-preserver-spaces="true">Knowledge of Windows Server administration, Linux environments, or VMware virtualization.&nbsp;</span></li> <li><span data-preserver-spaces="true">Experience with troubleshooting and incident management processes.</span></li> <li><span data-preserver-spaces="true">Analytical thinking and good problem-solving skills.&nbsp;</span></li> <li><span data-preserver-spaces="true">Ability to work independently in a dynamic technical environment.&nbsp;</span></li> <li><span data-preserver-spaces="true">Knowledge of RAID, BIOS, iLO/iDRAC, or virtualization concepts.&nbsp;</span></li> <li><span data-preserver-spaces="true">Certifications such as CompTIA A+, Server+, or similar technical certifications.</span></li> <li><span data-preserver-spaces="true">Previous experience in enterprise technical support environments.</span></li> </ul> <p>If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!</p> <p></p>