Service Advisor

What you'll be doing:

• Manage post-delivery customer issues, including enquiries, feature questions, warranty concerns an returns.
• Act as the key link between customers and our Mechanical team to ensure vehicles are assessed and resolved efficiently
• Own customer communication throughout the resolution journey, keeping them informed, supported, and confident
• Help refine and improve post-sale processes, balancing great customer outcomes with operational efficiency
• Coordinate with the Delivery team to manage returns

Okay, let’s talk about you:

• Experience as a Service Advisor or in an automotive customer-facing role (dealership, service centre, or similar) 
•  Strong ability to manage customer communication with clarity, empathy, and confidence 
•  Comfortable working across workshop teams and translating technical updates into simple language 
•  Natural problem-solver who can prioritise, multitask, and stay calm under pressure 
•  Valid NSW Driver’s Licence

What's in it for you?

• Enjoy our open-plan office space, complete with fresh coffee, a choice of snacks and Friday beers to keep you supercharged.
• We love social events, from parties to go-karting and bake sales, there’s something for everyone.
• We wouldn’t be a car business if we didn’t give you some $$ off our Carma cars, parts, NRMA cover and of course our finance options!