Service Call Centre Operator
Chinachem Group
About the role
Job Overview Provides prompt and accurate call centre services to both internal and external call and handle the daily service call centre activities as according with Hotel SOP. Responsibilities Answer guest calls courteously and efficiently. Dispatch staff to meet guest requests and resolve issues. Log guest requests in our system, including details like name, room number, and action taken. Handle emergencies according to hotel procedures. Provide message-taking services and manage calls as ne…
Read the full description on the original posting.
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