Senior Service Call Centre Operator
Chinachem Group
- Seniority
- Senior
About the role
工作簡介 Provides prompt and accurate call centre services to both internal and external call and respond and coordinate quickly to the emergency situation. 工作職責 Answer guest calls courteously and efficiently. Dispatch staff to meet guest requests and resolve issues. Log guest requests in our system, including details like name, room number, and action taken. Handle emergencies according to hotel procedures. Provide message-taking services and manage calls as needed. Handle wake-up calls Any other r…
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