Senior Service Call Centre Operator
Chinachem Group
- Seniority
- Senior
About the role
Job Overview Responsibilities Answer guest calls courteously and efficiently. Dispatch staff to meet guest requests and resolve issues. Log guest requests in our system, including details like name, room number, and action taken. Handle emergencies according to hotel procedures. Provide message-taking services and manage calls as needed. Handle wake-up calls Any other relevant projects and duties as assigned by superior. Responsibilities (Con't) Requirements Higher Diploma or above in Hospitalit…
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