Service Centre Technician

What you would be expected to do:

• Conduct diagnostics, screening, and repairs on all customer returns.
• Maintain accurate records of all screened and repaired units.
• Analyze fault trends to identify recurring issues and recommend improvements.
• Continuously enhance screening processes for efficiency.

• Perform Incoming Quality Control (IQC) on all inward consignments.
• Conduct Quality Control (QC) checks as required and periodic half-year inventory inspections for aged stock.
• Maintain accurate reports on all quality assurance activities.
• Provide recommendations for corrective actions and future mitigation measures.
• Team work on special projects to improve product quality.

• Analyze screening and quality data to identify trends and improvement areas.
• Prepare and send reports to management for decision-making.
• Participate in monthly process and data reviews to enhance product and service quality.

• Ensure timely resolution of customer and partner assistance requests.
• Answer to customer queries via phone, email, and on-site visits while maintaining detailed records.
• Work with internal teams to resolve escalations and improve service processes.
• Training & Knowledge conveyance
• Develop training materials and conduct training sessions on troubleshooting, repairs, and replacements.
• Assist internal teams and Sun King partners in comprehending and resolving product-related issues.

• Work with internal teams to improve service center operations and workflows.
• Recommend and implement process enhancements for operational efficiency.
• Provide periodic reports to management on service center activities.

• Perform any other tasks as assigned by the supervisor to assist quality assurance and customer service goals.

You would be a strong candidate if you:

• Have a Bachelor’s degree or Diploma in Electrical Engineering, Renewable Energy, or a related field and  an advanced degree(added advantage)
• Demonstrate 3 + experience in after-sales services assistance in the electronic consumer goods/ mobile industry
• Are efficient and have great organizational skills
• Show experience in solar Inverter installations.
• Are excellent in verbal and written communication skills with the ability to distil information and comprehend the way to communicate to different audiences in order to get results.
• Can maintain calm under pressure
• Are passionate about customer service and resolving their issues
• Demonstrates humility
• Are a critical thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
• Possess entrepreneurial spirit with qualities of being able to work alone and figure things out with innovative thinking, problem-solving skills, and presence of mind. 
• Are motivated by the social mission to provide energy to consumers and employment to rural communities. Should be a value-motivated person. 

What Sun King Offers (in addition to compensation and statutory benefits):

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Centre for Leadership.