We are currently seeking a Service Controller to join our team at Ctrack.

About the Role

Are you a master of coordination who thrives in a fast-paced environment? We are looking for a Service Controller to join our Technical and Operations team. In this vital role, you will be the central heartbeat of our service delivery, coordinating technical service requests, optimizing our technicians' schedules, and ensuring our Small and Medium Business (SMB) and Mixed Portfolio clients receive world-class support.

If you have a sharp eye for detail, excellent troubleshooting skills, and a passion for keeping operations moving smoothly, we want to hear from you!

Key Responsibilities:

• Smart Scheduling: Efficiently schedule installations, maintenance, and dismantling tasks to ensure our Technicians’ time and expertise are optimally utilized.
• Team Coordination: Act as the central point of contact between customers and technical teams, coordinating resource allocation for timely task completion.
• Data Integrity: Update and maintain internal systems and CRM records with 100% accuracy, ensuring every service request and resolution is properly logged.
• Customer & Tech Support: Handle incoming calls and emails for repair/re-installation requests and assist the department with repair case management.
• Control Room Liaison: Partner closely with the control room to facilitate customer vehicle testing when required.
• Resource Monitoring: Track technical personnel, equipment, and tools while assisting in the proactive planning of maintenance activities.

Requirements:

• Education: NQF Level 4 qualification or equivalent (a Higher Certificate is a definite advantage).
• Experience: Proven experience in a service control, dispatch, or technical support role.
• Tech Savvy: Intermediate proficiency in Microsoft Office (Word, Excel) and deep comfort working with CRM systems.

Skills:

• Exceptional organizational and time management abilities.
• Strong attention to detail and a high level of accuracy in data entry.
• Great communication skills to articulate requirements clearly to both customers and internal teams.

Core Competencies for Success:

• Problem-Solving: The ability to analyze data, identify trends, troubleshoot technical issues, and find efficient solutions.
• Service Orientation: A strong commitment to understanding customer needs, anticipating concerns, and delivering high-quality service.
• Adaptability: Comfort working in a dynamic, evolving environment and the ability to stay cool under pressure when priorities shift.

Closing Date: 18 June 2025 at 16:00