Service Coordinator
paragonrecruitmentltd
About the role
Service Coordinator
12-month fixed term | Busy, fast-paced coordination role | Central to daily operations
Some coordination roles are reactive.
This one is the engine room of a busy trades business.
We’re partnering with a well-established company specialising in plumbing, roofing, gas fitting, and drainage. With strong demand and ongoing growth, they’re investing in better systems, smarter scheduling, and improved ways of supporting their field teams.
You’ll be the central point coordinating service jobs from booking through to completion, making sure technicians are supported and customers stay informed.
What you’ll be doing
Coordinating daily service and maintenance schedules for field technicians
Managing jobs from booking through to completion in Simpro
Liaising with customers and providing job updates
Supporting technicians with scheduling changes and job details
Assisting with quotes, administration, and reporting
Supporting process improvements and system development initiatives
What we’re looking for
Experience in service coordination, scheduling, administration, or customer service
Background in trades, construction, maintenance, or service industries (highly regarded)
Confident working in fast-paced, high-volume environments
Strong organisation and ability to prioritise changing workloads
Simpro experience highly regarded
Strong communication skills and a calm, solutions-focused approach
Comfortable learning new systems and improving processes
Why this role
Join a respected and growing trades business with strong demand
Be at the centre of daily operations — your work keeps everything moving
Supportive, down-to-earth team culture
Exposure to modern systems and continuous improvement (including AI-enabled tools)
12-month fixed-term opportunity covering parental leave
If this sounds like you and you enjoy bringing structure, keeping multiple jobs moving, and being the person, everyone relies on to get things done. We’d love to hear from you.
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