Service Coordinator/Dispatcher

<p></p> <p>We are seeking a highly organized and customer-focused Service Coordinator / Dispatcher to join our team. This role is responsible for coordinating technician schedules, prioritizing service calls, communicating with customers, and ensuring timely service delivery. The ideal candidate thrives in a fast-paced environment, has strong dispatching experience, and can effectively balance customer expectations with operational needs.</p> <p>&nbsp;</p> <p><span style="text-decoration: underline;"><strong>What BME Offers You</strong></span></p> <ul> <li>Top Pay: &nbsp;$22-$26 per hour based on experience</li> <li>Paid Weekly</li> <li>Medical – Dental – Vision Benefits Start Day 1 (no waiting period)</li> <li>80 Hours of Vacation to Start</li> <li>Company-Paid Life Insurance Policy</li> <li>401(k) Plan with Company Match</li> <li>Career Growth &amp; Training Opportunities</li> </ul> <p>&nbsp;</p> <p><span style="text-decoration: underline;"><strong>Essential Functions</strong></span></p> <ul> <li>Prioritize incoming service requests and dispatch technicians accordingly.</li> <li>Coordinate technician schedules based on job duration, skill set, and geographic location to meet customer ETA expectations.</li> <li>&nbsp;Communicate professionally and effectively with customers regarding scheduling, updates, and service status.</li> <li>Manage and adjust schedules throughout the day to accommodate urgent service needs.</li> <li>Maintain accurate records and documentation within company systems.</li> <li>Collaborate with technicians and management to maximize efficiency and customer satisfaction.</li> <li>Participate in an on-call rotation to support after-hours scheduling and dispatch needs.</li> <li>Ensure service calls are completed in a timely and organized manner.</li> </ul> <p><span style="text-decoration: underline;"><strong>Qualifications - Education &amp; Experience</strong></span></p> <ul> <li>Previous dispatching experience.</li> <li>Prior experience in a coordinator, scheduling, or administrative support role.</li> <li>Strong customer service and client communication skills.</li> <li>Proficiency with Microsoft Office (Outlook, Word, Excel).</li> <li>Excellent organizational and multitasking abilities.</li> <li>Ability to prioritize competing demands in a fast-paced environment.</li> <li>Willingness to participate in an on-call rotation.</li> <li>Experience in the service, construction, HVAC, plumbing, electrical, or related trades industry. (Preferred)</li> <li>Familiarity with BuildOps software. (Preferred)</li> </ul> <p></p>