Service Delivery Consultany, Level 1 - Veracity

<div class="content-intro"><p><a href="http://www.lyratechgroup.com/"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,201341986,&quot;1&quot;,469769226,&quot;Calibri&quot;,268442635,&quot;22&quot;,469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}">Lyra Technology Group</span></span></a><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">&nbsp;is a&nbsp;</span><span data-ccp-charstyle="normaltextrun">p</span><span data-ccp-charstyle="normaltextrun">rivate&nbsp;</span><span data-ccp-charstyle="normaltextrun">e</span><span data-ccp-charstyle="normaltextrun">quity-backed holding company that invests in and&nbsp;</span><span data-ccp-charstyle="normaltextrun">operates</span><span data-ccp-charstyle="normaltextrun">&nbsp;industry leading technology service businesses. Our companies are&nbsp;</span><span data-ccp-charstyle="normaltextrun">operated</span><span data-ccp-charstyle="normaltextrun">&nbsp;independently by exceptional management teams. Companies that join our group&nbsp;</span><span data-ccp-charstyle="normaltextrun">retain</span><span data-ccp-charstyle="normaltextrun">&nbsp;the employees, name, and culture that have made them successful. As a platform of&nbsp;</span></span><a href="http://www.evergreensg.com/"><span data-contrast="none"><span data-ccp-charstyle="normaltextrun">Evergreen&nbsp;</span><span data-ccp-charstyle="normaltextrun">Services</span><span data-ccp-charstyle="normaltextrun">&nbsp;Group</span></span></a><span data-contrast="auto"><span data-ccp-charstyle="normaltextrun">, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. </span></span><span data-contrast="auto"><span data-ccp-charstyle="eop" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;920dbcde-2834-5e15-a5fa-062170b236ba|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Calibri&quot;,469777842,&quot;&quot;,469777843,&quot;Calibri&quot;,469777844,&quot;Calibri&quot;,201341986,&quot;1&quot;,469769226,&quot;Calibri&quot;,268442635,&quot;22&quot;,469775450,&quot;eop&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;eop&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}"> </span></span></p></div><p></p> <p><strong>About The Position</strong></p> <p>One of our operating companies, <a href="https://veracity.com.au/">Veracity</a>, is looking for a Level 1 - Service Delivery Consultant to join their team in Brisbane.</p> <p>As a Level 1 Service Delivery Consultant, you will be the first point of contact for our clients, you will play a key role in delivering responsive, professional support while building your IT career. We are looking for a motivated Level 1 Service Delivery Consultants to join our Brisbane Service Desk team. Someone who enjoys helping people, takes pride in finding the right solutions and has a solid technical foundation. In this role, you will shape positive client experiences by resolving issues efficiently and transparently, all while continuing to grow your skills in a supportive, high-performing environment.&nbsp;</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Act as the first point of contact for clients seeking technical assistance</li> <li>Log, triage and manage incidents and service requests through the Service Desk – both onsite with the client and remotely from our office</li> <li>Provide frontline support across desktop, Microsoft 365 and core infrastructure issues</li> <li>Communicate clearly and proactively with clients, keeping them informed throughout the resolution process</li> <li>Escalate issues appropriately in line with service frameworks and internal processes</li> <li>Create and maintain accurate documentation of client environments and solutions</li> <li>Work collaboratively with the broader Service Delivery team to resolve incidents and deliver consistent client experiences</li> </ul> <p><strong>Skills required</strong></p> <ul> <li>University or TAFE Graduate from a relevant course, or from an existing IT support role.</li> <li>Previous experience in an IT support or service desk role desirable</li> <li>Excellent written and verbal communication skills</li> <li>A genuine interest in IT systems, cloud platforms and infrastructure</li> <li>A customer-first approach and a calm, proactive approach to problem-solving</li> <li>Foundational knowledge or exposure to: <ul> <li>Microsoft 365 (user management, Exchange, Teams, SharePoint)</li> <li>Networking fundamentals (DNS, DHCP, Wi‑Fi, firewalls)</li> <li>Windows environments (Active Directory, file shares, remote access)</li> </ul> </li> </ul> <p><strong>Benefits</strong></p> <ul> <li>Ongoing investment in learning and professional development</li> <li>Genuine career progression opportunities within Service Delivery</li> <li>Modern office environment with on‑site undercover parking</li> </ul> <p>&nbsp;</p> <p></p>