Service Desk Analyst

Are you ready to make your mark in the world of Formula 1?

At Formula 1, we are passionate about delivering the world’s greatest sports and entertainment spectacle leaving a positive legacy wherever we race. Innovation has always been at the heart of what we do ever since our first Grand Prix in 1950. Now, more than 75 years on, the sport remains a pioneer, developing technologies that have made a significant impact on society beyond the track.

Everything you see on screen or at an event comes via our passionate and dedicated people. Whether its engineering, broadcast, legal, logistics, security, event management, commercial, media rights, marketing, or communications there is always a talented team working to maximise the potential of the sport.

We have an exciting opportunity for an IT Service Desk Analyst to join our IT Infrastructure Team, reporting into our IT Services Manager. As the first point of contact for IT requests and incidents within F1, working in a small, close-knit team, you will ensure all jobs are logged to the correct team and deliver high-level customer service.

Personal Qualities

In this role it is essential that you are:

• Flexible and adaptive attitude
• Friendly and approachable manner
• Ability to work in a team
• Can-do attitude and approach
• Self motivated

Experience

Prior to the role it would be essential that you have:

• Minimum 1 year experience working on a IT Service Desk or similar
• Experience working with Active Directory, Office 365, Azure
• Experience with MacBook and windows laptop

Some desirable experience that you may bring to the role:

• Experience working in customer facing role

Qualifications

You may also have the following qualifications:

• Minimum A Levels or Equivalent

Why join the force behind the sport?

Joining F1 means becoming part of a team that values innovation, collaboration and personal growth. We offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. We seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the sport. As a member of the F1 team, you will be able to access our amazing benefits:

• Private Healthcare scheme  

• Dental Care 

• 4 x Grand Prix Paddock passes per season  

• Enhanced maternity/paternity leave and other family planning policies 

• A free staff shuttle service running to and from surrounding trains stations near to Biggin Hill   

• Free healthy snacks in our offices 

• Subsidised canteen in Biggin Hill, serving breakfast and lunch 

• 25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure  

• Opportunities to develop and request training for your role via our in-house Learning and Development team  

• Discount on F1 merchandise 

• Discount at F1’s experiences including F1 Arcade and F1 Drive 

• Perkbox benefit portal and more

Division: