About the role
Administering reliable and responsive service desk support to the Byrnecut Group users and contractors by providing a positive customer experience and maintain a customer-service-oriented attitude
Duties
· Provide user assistance in the operation of installed software
· PC hardware support including builds, troubleshooting and repairs
· Desktop support
· Software and licensing maintenance and audits
· Telephone support including company mobile phones
· Testing and evaluating new technology
· Liaising with vendors, contractors and staff in purchases and operational support matters
· Ad hoc assistance, support and administration including, but not limited to:
E-Mail
Viruses
Backup
· Other tasks as directed
Selection Criteria
Qualifications: Preferably an IT tertiary level certificate or practical IT industry history equivalent
Experience: 1 year’s previous experience in a similar role
Skills:
· Excellent verbal and written communication
· Organised and able to meet deadlines
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