Service Dispatcher - Freelance, Remote

The Impact you’ll make

• Route incoming calls and emails to the right technician/team based on priority, scope, and location.
• Build and adjust daily/weekly schedules; coordinate appointments and confirmations via Outlook.
• Record who was dispatched, ETAs, status changes, and outcomes in the dispatch log.

• Monitor shared inboxes; triage and respond to emails promptly and professionally.
• Provide regular updates to executives and stakeholders; acknowledge and close the loop on requests.
• Escalate urgent issues following established procedures.

• Maintain accurate, time-stamped dispatch notes and service records.
• Review open reports/work orders and follow up until completion or next action.
• Collect, organize, and route paperwork and invoices for review and processing.

• Liaise with technicians, customers, and vendors to confirm schedules, access, and requirements.
• Identify and resolve scheduling conflicts; propose alternatives to minimize downtime.
• Ensure all service documentation and compliance-related records are captured and filed.

• Prioritize competing requests across multiple executives with clarity and calm.
• Recommend improvements to templates, checklists, and scheduling workflows.
• Uphold standards for response times, accuracy, and professional communication.

Skills, Knowledge and Expertise

• 1–2 years of professional dispatching experience (service/field/operations dispatch).
• Proficiency with Microsoft Outlook for communication and scheduling.
• Strong written and spoken English; confident, professional phone and email etiquette.
• Proven ability to manage high-volume inboxes and coordinate multiple schedules simultaneously.
• Ability to work 2:00 pm – 10:00 pm PST, Monday–Friday (40 hours/week).
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

• Technical: Microsoft Outlook mastery; calendar management; basic Excel/Google Sheets; familiarity with dispatch, CRM, or ticketing systems; fast, accurate note-taking; strong typing speed.
• Soft skills: Highly organized, detail-obsessed, and calm under pressure; proactive communicator; adaptable to changing priorities; customer-centric; resourceful problem solver; collaborative team player.

• You thrive in a fast-paced service environment and enjoy orchestrating schedules, people, and priorities.
• You take ownership of communication—keeping stakeholders informed without being asked and closing loops reliably.
• You value accuracy as much as speed and can switch contexts quickly while maintaining professionalism.
• You are dependable, coachable, and motivated by supporting life-safety services that protect people and property.

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

• 40 hours per week
• Monday - Friday, 2:00 PM–10:00 PM Pacific Time

• $6 per hour
• No benefits package included

Benefits