About the role
Huawei Digital Power offers leading Smart PV solutions harnessing more than 30 years of expertise in digital information technology. By integrating AI and Cloud, Huawei further incorporates many latest ICT technologies with PV for optimal power generation, thus making the solar power plant to be Highly Efficient, Safe & Reliable with Smart O&M and Grid Supporting capabilities and builds the foundation for solar to become the main energy source. Huawei will continue to innovate and enable renewable energy to empower each individual, home, and organization.
We are looking for a motivated candidate to join us as a:
Customer Service Engineer
Location: Denmark Copenhagen and Finland Helsinki
Responsibilities:
- Responsible for customer technical support, provide service solution to customer and have routine customer meeting
- Provide service-related training to customer and work on the commissioning of the inverter and BESS on site and ensure the Huawei equipment at customer site would be installed safely, reliably, and properly and system running stable.
- Collect and analysis customers’ service requirements, and proactively find service solution that can fulfill customers requirement.
- Onsite support with the customer
- Customer technical tickets handling
Requirements:
- Education: Bachelor or master graduate in Electrical/Sustainable energy/Electronic engineering;
- Ability to cooperate and work with people from different cultures
- More than 3-years customer support experience in the solar or Battery energy storage system
- You need to spoke at advanced level English and Chinese, Danish is a plus.
- Very good customer communication skills
- Being interested / motivated to learn about renewable energy
- Power system or renewable energy industry related experience will be a plus
- Have EU drive license
We Offer:
Motivational salary package
- Life time learning environment and tools
- Great amount of Huawei Product Documentation
- Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world
- Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community
- Opportunity to work abroad on business trips to customer site and offer onsite support
For more information visit http://www.huawei.com
Please send in your CV (English version preferred) to us before 29th Oct.
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