Service Technician

Key Responsibilities

• Service & Warranty Calls: Address a variety of residential electrical issues efficiently, ensuring customer satisfaction with each visit.
• Troubleshooting & Diagnostics: Accurately diagnose electrical problems and find timely solutions that meet or exceed industry standards.
• Electrical Repairs: Perform repairs in compliance with the National Electrical Code (NEC) while ensuring the highest standards of safety and quality.
• Customer Relations: Maintain a clean and organized work environment to foster trust and loyalty. Engage customers with professionalism and respect.
• Upgrades & Recommendations: Identify opportunities for upgrades or improvements and offer solutions that benefit the customer, either immediately or through scheduled follow-up.
• Estimates & Invoicing: Provide clear, accurate estimates for repairs and projects, and ensure precise invoicing.
• Safety & Communication: Adhere to safe working practices at all times and maintain open communication with both customers and internal teams.

Skills, Knowledge and Expertise

• Detail-Oriented: Ability to execute tasks with precision and thoroughness, reflecting our “Details Matter” core value.
• Results-Driven: Motivated by goals and targets, with a strong drive to exceed expectations, aligning with the “Driven to Win” value.
• Problem Solver with a ‘Whatever It Takes’ Mentality: Proactive approach to challenges with a willingness to go the extra mile to ensure customer satisfaction and job success.
• Experience: 2+ years of hands-on experience in residential electrical work 
• Valid Driver’s License
• Education: High School Diploma or equivalent.
• Must be willing to undergo pre-employment background checks, including criminal, driving, and drug screenings.

Benefits

• Competitive Pay: Earn a strong hourly wage.
• Paid Time Off: Enjoy 9 paid holidays and accrue additional PTO for a healthy work-life balance.
• Cutting-Edge Technology: Work with the latest tools and technology in the field.
• Professional Development: Access comprehensive training in electrical skills, customer-focused sales, and leadership development to support your career growth.
• Comprehensive Benefits: Health, dental, and vision insurance, plus a 401(k) with company match.
• Family-Owned Values, Expanded Reach: Join a company with over 75 years of experience, now backed by one of the largest and most respected names in the electrical industry.