Service Transition Manager

Service Transition Manager

Home-based (with travel to London)

We are seeking a hands-on Service Transition Manager to join a newly established Service Transition function within a growing MSP environment. This is a high-impact, delivery-focused role where you will lead strategic transition programmes across key client accounts.

Your initial priority will be to successfully deliver a large service transition programme, ensuring the seamless migration from legacy services into live operations.

You will also play a pivotal role in shaping and scaling a repeatable, high-quality transition framework for future programmes across the business.

Key Responsibilities

• Lead end-to-end service transition delivery across strategic managed service programmes
• Own the design, transition, implementation and handover of new and changed services into operations
• Manage complex transitions across network transformation, security, service desk and infrastructure services
• Collaborate with Sales, Solutions Architecture, and operational teams to deliver scalable service models
• Ensure transitions are delivered within scope, commercial boundaries, and quality standards
• Establish and maintain a robust Service Transition Framework, including governance, standards, templates and reporting
• Identify and mitigate service design and transition risks [
• Drive a right-first-time delivery culture with strong operational readiness and structured handovers
• Produce Operational Service Manuals (OSMs) and transition documentation

 

About You

Essential Experience & Skills

• Proven experience in Service Transition and/or Service Delivery within MSP environments
• Strong working knowledge of ITIL frameworks
• Demonstrable experience managing complex technical service transitions
• Ability to operate as a hands-on, delivery-focused “doer”
• Excellent stakeholder management and communication skills
• Eligibility for security clearance (SC/DV or NPPV3)

Desirable Experience

• Background in mid-sized MSP organisations
• Experience across both project management and service management
• Exposure to networking, cloud or SASE environments
• Experience supporting bids, service design or commercial models