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- Employment
- Full-time
About the role
Key Responsibilities
- Handle requests from the support team and colleagues (basic problem analysis);
- Identify and report bugs;
- Standardize solutions, prepare and update documentation for L1 and L2 teams;
- Analyze technical issues and create development tasks for fixing them;
- Contribute to the development and improvement of internal tools and processes (automation, BackOffice enhancements);
- Automate routine tasks.
Skills, Knowledge & Expertise
- Experience working with Jira;
- Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy);
- Experience with monitoring and logging tools (Datadog, Grafana, Kibana);
- Knowledge and practical use of administrative automation tools;
- English at a level sufficient for written communication and reading technical documentation (B2);
- Understanding of software development principles;
- Experience writing simple SQL queries.
- Experience with Google Cloud;
- Experience with Google Apps Script;
- Scripting skills (Bash, Python, Go);
- Understanding of ITIL processes;
- Basic knowledge of FinTech
- Jira administration experience.
- Experience at a startup.
Perks & benefits
- Equity Compensation
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