Senior ServiceDesk Reliability Engineer - SDRE

Key Responsibilities

• SRE fundamentals: core metrics SLO/SLI, error budget, MTTA/MTTR, toil management;
• AI experience, Claude code, Claude CLI, MCP;
• Monitoring systems: APM, Log management, Tracing, Dashboards;
• Jira Service Management (+JSM Operations) API + Automation: JQL/CRUD, webhooks, webhooks actions, fields set up, SLA/escalations;
• GCP Basic: deploying small tasks on Cloud Run/Functions. BigQuery;
• Incident management and participation in resolution, postmortems (critical). Ready to work on-call, multitasking;
• Go/Python: write scripts/CLIs against REST APIs (pagination, retries, idempotency); export data to a database (Go preferred);
• Experience with no-code builders;
• Autonomy & proactivity; strong teamwork (critical); ability to own tasks end-to-end and collaborate with engineering and product; ability to identify bottlenecks;
• Communication (English B2+): running war-rooms, facilitating meetings with engineering leads and product managers.

• Experience with Google Cloud (GCF);
• Experience Datadog monitoring system;
• Experience Terraform;
• Experience in fintech;
• Knowledge of Kubernetes components.

Job Benefits

• Full-time B2B contract
• Fully remote setup, work from anywhere in Europe
• Up to 20% tax allowance
• 22 paid leave days annually
• Stock options (ESOP) in a fast-scaling, pre-IPO company
• Flexi benefits you can use for wellness, travel, or learning
• Work alongside a high-performing, international engineering team in a global fintech unicorn