ServiceNow Administrator

Job Title: Administrator, ServiceNow
Department: IT Infrastructure
Supervisor: Sr. Manager, ServiceNow

ROLE SUMMARY:
This position will administer the ServiceNow platform for the corporation. The
candidate will ensure that the Instances and applications are maintained properly and will
work independently and with direction to resolve defects and deliver enhancements. They will work
in a consultative manner gathering business requirements of internal customers, assessing
business needs, and designing and developing business solutions. Some independent projects
include workflow design, technical design, and rewriting module code, forms, and workflows.

SPECIFIC FUNCTIONS/ACTIVITIES SUMMARY:
 Administer 4 ServiceNow Instances with various modules including ITSM, ITOM, SPO, SPM, and
Workflow Data
 Ensure ServiceNow systems are maintained and enhanced according to industry best practices.
 Develop ServiceNow platform capabilities and tools like Discovery and Integration Hub and
other applications as needed
 Assist in the design, development and implementation business applications within ServiceNow
 Experience in scripting language(s) like JavaScript, Python, Perl, Unix Shell, Windows Shell
 Utilize Business Rules, Script Includes, UI Actions, Scheduled Jobs and other aspects of the
ServiceNow system
 Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
 Experience with Scripted Web-Services, AJAX, SOAP, REST SSO-SAML
 Customizing ServiceNow using UI Pages, UI Macro using CSS, HTML, Angular JS.

QUALIFICATIONS:
 4 years’ experience designing and implementing large-scale enterprise ITSM implementations
 Ability to handle multiple competing priorities in a fast-paced environment
 Experience designing, developing, implementing business applications in ITSM, ITOM, SPM, and
SPO modules of ServiceNow
 ITIL certification
 ServiceNow Certified Implementation Specialist
 Bachelor of Science degree or equivalent

SPECIAL REQUIREMENTS OF THE JOB:
 Work will be performed on-site a minimum 4 days a week in a Corporate location with 1
day allowed remote at the discretion of management. Locations in Burbank, CA and NYC, New York.

We cannot sponsor visas at the time. This is a contract to hire role so candidates must be USC or GC holders.