Senior ServiceNow Developer

JOB SUMMARY

We are seeking experienced ServiceNow Senior Developers / Technical Consultants to support a large-scale Customer Service Management (CSM) initiative within a complex healthcare enterprise environment. This role focuses on hands-on platform development, workflow automation, integrations, and scalable ServiceNow solution delivery. The ideal candidate is a true developer and technical consultant with strong experience across CSM and ITSM implementations, capable of operating independently while collaborating with architects, stakeholders, and cross-functional teams.

JOB RESPONSIBILITIES

• Design, develop, and configure ServiceNow solutions across CSM and ITSM environments.
• Build scalable workflows, automations, and platform customizations within ServiceNow.
• Develop and maintain custom applications, integrations, and Service Portal functionality.
• Configure and support Flow Designer, workflows, subflows, and automation logic.
• Create and maintain client scripts, business rules, script includes UI policies, UI actions, and ACLs.
• Design and manage data models including custom tables, relationships, and CMDB integrations.
• Develop integrations using REST APIs, spokes, import sets, and transform maps.
• Collaborate with architects, stakeholders, and delivery teams to translate business requirements into technical solutions.
• Participate in troubleshooting, optimization, and platform enhancement efforts.
• Support enterprise-level implementations while maintaining development best practices and platform scalability.

REQUIRED TECHNICAL SKILLSET

• Strong hands-on ServiceNow development experience.
• Experience implementing and supporting Customer Service Management (CSM).
• Strong scripting experience utilizing Glide APIs and ServiceNow development best practices.
• Strong understanding of data modeling, table relationships, extensions, and platform architecture.
• Experience with ACLs, role-based security, and platform governance.
• Flow Designer experience including custom flows, subflows, and automation development.
• Experience with Service Portal and UI configuration.
• Experience with Import Sets and Transform Maps.
• Experience with REST API integrations and third-party system connectivity.
• Ability to work within both legacy and modernized ServiceNow environments.
• Strong troubleshooting and debugging capabilities.

SOFT SKILLS AND DELIVERY EXPECTATIONS

• Strong communication skills with the ability to clearly explain technical concepts and development decisions.
• Ability to operate independently without requiring excessive oversight or direction.
• Comfortable working directly with stakeholders, architects, and delivery leadership.
• Strong ownership mentality and accountability over assigned workstreams.
• Ability to adapt quickly in fast-paced enterprise consulting environments.
• Proactive and engaged approach — asks questions, addresses blockers, and does not wait to be directed.
• Strong sense of urgency; raises concerns early rather than allowing issues to sit unresolved.
• Collaborative mindset with willingness to work across multiple teams and disciplines.
• Strong documentation, organizational skills, and attention to detail.
• Consulting mindset with professionalism in client-facing environments; balances technical execution with business context.
• Openness to embracing new AI technologies and tools such as Echelon.

PREFERRED EXPERIENCE

• Enterprise consulting experience.
• Healthcare or regulated industry experience.
• Experience supporting large-scale platform implementations.
• Exposure to Solution Architecture responsibilities.
• Multi-module ServiceNow experience across ITSM, CSM, ITOM, HRSD, SAM, or FSM.
• Experience working within matrixed enterprise delivery organizations.

PREFERRED CERTIFICATIONS

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• CIS – Customer Service Management (CIS-CSM) — Required
• Additional CIS certifications are a plus

WHAT WE OFFER

• Competitive compensation package commensurate with experience.
• Government-mandated benefits plus supplemental HMO coverage.
• Collaborative and professional work environment.
• Career growth opportunities within a growing organization.
• Hybrid/Remote work arrangement (where applicable).