ServiceNow Developer

What you will bring to the role:

• ServiceNow Platform Development: Design, develop, configure, and maintain ServiceNow applications, modules, forms, lists, flows, business rules, client scripts, UI policies, script includes, notifications, service catalog items, and related platform components.
• Workflow Automation and Process Enablement Build and improve workflows using Flow Designer, IntegrationHub, approvals, catalog workflows, and automation capabilities that reduce manual effort and improve service delivery across the organization.
•  ITSM and Enterprise Service Management Support: Support and enhance ITSM processes such as Incident, Problem, Change, Request, Knowledge, Asset, and Configuration Management. Partner with stakeholders to extend ServiceNow capabilities into additional business functions when appropriate.
• Integrations and Data Management: Develop, maintain, and troubleshoot integrations with enterprise systems using REST/SOAP APIs, MID Server, import sets, transform maps, scheduled jobs, and other integration patterns. Ensure data quality, reliability, and traceability across connected systems.
• Platform Quality and Release Management: Participate in development, testing, code review, deployment, and post-release validation. Promote changes through development, test, and production environments using disciplined release and change management practices.
• Security, Governance, and Compliance: Implement role-based access controls, ACLs, data policies, audit practices, and secure development standards. Partner with Information Security and platform owners to ensure solutions align with organizational policies and compliance expectations.
• Troubleshooting and Operational Support: Serve as an escalation resource for ServiceNow defects, performance issues, workflow failures, integration errors, and user-impacting incidents. Conduct root cause analysis and implement durable fixes.
•  Documentation and Knowledge Sharing: Maintain clear technical documentation, configuration notes, solution designs, support runbooks, and user guidance. Share knowledge with administrators, support teams, and business stakeholders to improve platform adoption and supportability.
• AI and Platform Innovation: Evaluate and responsibly apply ServiceNow AI, automation, and virtual agent capabilities where they improve user experience, operational efficiency, and service quality. Follow approved guardrails for AI-assisted development and platform use.

• Embody Core Values: Lead by example in upholding Intermedia's Core Values: Deliver Exceptional Experiences, Learn and Improve, Act with Integrity, Be Transparent, Succeed as One Team.
• Operational Excellence: Contribute to platform stability, performance, scalability, and supportability through thoughtful design, disciplined configuration, and continuous improvement.
• Stakeholder Partnership: Work closely with process owners, business analysts, administrators, and end users to understand needs, validate requirements, and deliver practical solutions.
• Confidentiality and Compliance: Handle sensitive information with discretion and adhere to all organizational policies, security standards, and regulatory requirements.

What you will bring to the role:

• 3-6 years of progressive experience developing, administering, or supporting ServiceNow in an enterprise environment.
•  Demonstrated success delivering ServiceNow enhancements from requirements through production deployment.
• Experience working in ITSM, enterprise service management, or business workflow automation environments.

• Strong hands-on experience with ServiceNow configuration and development, including forms, lists, tables, business rules, client scripts, UI policies, script includes, notifications, catalog items, and Flow Designer.
• Proficiency with JavaScript and ServiceNow scripting concepts; familiarity with HTML, CSS, APIs, and web application fundamentals.
• Experience with ServiceNow ITSM processes; exposure to CMDB, Discovery, Service Catalog, Knowledge, Asset, or Change Management preferred.
• Experience building and troubleshooting integrations using REST/SOAP APIs, IntegrationHub, MID Server, import sets, transform maps, and scheduled data loads.
• Understanding of ServiceNow security concepts including roles, groups, ACLs, data policies, and secure development practices.
• Familiarity with ServiceNow release management, update sets, application repository/source control concepts, testing practices, and platform upgrade readiness.

• Strong communicator and collaborative partner, able to work effectively with a Senior ServiceNow Developer to translate business requirements into scalable, maintainable ServiceNow solutions. Skilled at clarifying requirements, explaining platform behavior, identifying dependencies, and bridging communication between technical teams and business stakeholders.
• Collaborative problem-solver with the ability to balance stakeholder priorities, ServiceNow best practices, platform standards, and long-term maintainability.
• Detail-oriented and quality-focused, with a bias toward durable solutions, clean documentation, and continuous improvement.

Diversity, Inclusion, and Equal Opportunity