ServiceNow Platform Owner

• The ServiceNow Platform Owner is a strategic technology leader responsible for the management of the Nasstar ServiceNow/ITSM platform. This role ensures the platform delivers measurable business value, supports company-wide transformation, and remains robust and secure.
• As the platform owner, you will work closely with the business to administer and develop the ServiceNow/ITSM roadmap. You will drive innovation across our ITSM platform including a strategy for AI and Automation. You will be responsible for translating business requirements into platform solution. You will have good business analyst and communication skills, with the ability to present to senior stakeholders. You will collaborate closely with senior leaders across the business. 
• You will support the Business User Forum and manage enhancement and defect workloads. In this role you will work closely with our Managed Services provider to ensure quality support and development services are delivered in a timely manner. You will oversee daily BAU tasks, sprint planning and system administration but do not need to be a ServiceNow Developer. You will be experienced in delivering ITSM projects from requirement gathering, story writing to test. You understand Agile methodology and development release management. 
• You will support the business as we deliver our roadmap of projects – Expert MSP capability, Workflow operations, Annual upgrades and Common Service Data Model. You will work closely with 3rd party partners to ensure these projects deliver value to our business. 
• You will own the budget for ServiceNow and manage our licences and modules, ensuring they deliver good value. You will be responsible for version control, upgrades, platform changes and routine maintenance schedules. You will support commercial and contractual activities across all partners, consultants and domain customers. 
• This role is ideal for a visionary ITSM leader who thrives in fast paced environment, enjoys building enterprise grade digital platforms, and is motivated to build modern, AI enabled ITSM services. 
• Reporting directly to the CIO this is an opportunity to work across all divisions in our organisation and lead our future ITSM strategy. 

Key Responsibilities

Skills, Knowledge and Expertise

• ServiceNow Administrator
• Extensive ServiceNow experience driving platform growth and transformation
• Experience leading on ServiceNow
• Understanding of ServiceNow architecture, configuration, and enterprise module usage
• Experience managing the wider platform (roadmap, business requirements and manage our outsource partner)

Benefits

• 25 days’ holiday (excluding bank holidays) + Your Birthday Off
• Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
• Virtual working – we practice what we preach and empower our people to work remotely
• Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
• 4x annual salary life assurance
• Health cash plan
• Retail discounts and other perks from major brands