ServiceNow QA Specialist

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people.

About the role:

We are seeking a skilled ServiceNow QA Specialist to join our dynamic team. You will be responsible for ensuring the functionality, performance, and quality of ServiceNow implementations and enhancements. The ideal candidate should have a strong background in ServiceNow platform, a deep understanding of software development principles, and excellent problem-solving skills. You will be working in close collaboration with the Developers, Functional Analysts and Product Owners.

Which tasks can you expect?

• Understand business and functional requirements for ServiceNow.

• Collaborate with stakeholders, developers, functional teams, Support Squad, Product and Business Owners.

• Create test strategies, plans, and cases for various modules such as Incident Management, Change Management, Asset Management, etc.

• Define test scenarios for workflows, integrations, and customizations.

• Perform functional, integration, regression, and performance testing. Generate testing reports and and maintain test documentation.

• Validate ServiceNow modules, custom scripts, and APIs.

• Test upgrades and patches to ensure smooth platform updates.

• Identify, document, and track defects and work closely with developers to ensure they are resolved.

• Assessing readiness to deploy each release.

• Creating complex reports and dashboards to meet business requirements.

• Taking ownership and doing close follow up on project/s assigned, ensuring targets are met.

What do you have to offer?

• Degree in IT/IT related fields or equal by experience.

• 3-5 years of experience in QA/Testing roles, particularly with ServiceNow Projects.

• Excellent analytical, communication and problem-solving skills.

• Experience in working in Agile squads. Working in international environment is considered as a plus.

• Attention to detail for identifying and documenting bugs.

• ITIL framework understanding & experience in ITSM processes and workflows.

• Being a team player and flexible.

• Excellent English communication skills (verbal and writing).

• Proactive and can-do attitude.

What do we have to offer?

🏝️ Comprehensive training and development programs.

🏝️ Flexible working schedule

🏝️ Private medical insurance 100% covered by SD Worx

🏝️ 25 vacation days 

🏝️ 18 hours for personal matters

🏝️ Reduced summer hours: 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)

🏝️ Cobee flexible retribution options: meals, transportation, etc.

🏝️ Laptop and equipment provided

🏝️ Workation: possibility to work from abroad (where SD Worx has legal entity, up to 4 weeks per year)

🏝️ Learning opportunities: language courses (as per availability), individual training bonus, an individual development plan, and professional training

🏝️ Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!