ServiceNow Solution Architect - Agentic AI

<p><span style="font-family: helvetica, arial, sans-serif;"><strong>Why Us</strong></span></p> <p>NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.</p> <p><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><a id="menur6t7" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" style="color: rgb(0, 0, 0);" href="https://www.newrocket.com/" target="_blank">We #<strong><em>GoBeyondWorkflows&nbsp;</em></strong>to create new kinds of experiences for our customers.</a></span></p> <p><span style="color: rgb(0, 0, 0); font-family: helvetica, arial, sans-serif;"><a id="menur6t7" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" style="color: rgb(0, 0, 0);" href="https://www.newrocket.com/" target="_blank">Come join our Crew!</a></span></p> <p><strong><span style="font-family: helvetica, arial, sans-serif;">The Role</span></strong></p> <p><span style="font-family: helvetica, arial, sans-serif;">NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Solution Architect -AI with strong ServiceNow development &amp; implementation experience. The Solution Architect is responsible for leading, coaching and mentoring a team of Senior Software Engineers/Software Engineers who provide the development of project professional services for customers. The Architect will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">&nbsp;We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">We are <strong><em>#GoingBeyond</em></strong> Come join our crew!</span></p> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>What You Will Be Doing</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">As a ServiceNow Solution Architect AI , you will interface with end-users, IT teams and key stakeholders to gather systems requirements.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into any of the ServiceNow modules (ITSM, ITOM, CSM, HRSD).</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Write complete programming and perform testing and debugging of applications using current programming language and techniques.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Design&nbsp;custom or product-based solutions based on ServiceNow applications</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Configuring integrations between ServiceNow via REST/SOAP web and other applications</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Participate in user acceptance testing of the resulting maps, impact rules and event management work</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Promote your update sets and data across applicable SN environments</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Remediate any production incidents that arise related to this scope</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>What You Bring Along</strong></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">8+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM,ITOM etc.)</span></li> <li style="font-family: helvetica, arial, sans-serif;">Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist, leveraging AI-driven insights to improve service delivery and operational efficiency.</li> <li style="font-family: helvetica, arial, sans-serif;">Hands-on experience implementing and optimizing Now Assist features such as AI-powered case summarization, resolution recommendations, and conversational workflows.</li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud&nbsp;</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Experience in aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Scripting.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Thrive in strategic planning, resource allocation, production methods, and coordination of people and resources.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Adapts quickly in a fast-paced environment</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif;"><span data-contrast="auto"><strong>Education:</strong></span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true}">&nbsp;</span></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;">&nbsp;Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or related field.</li> </ul> <p><span style="font-family: helvetica, arial, sans-serif;"><span data-contrast="auto"><strong>Certifications &amp; Knowledge</strong></span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true}">&nbsp;</span></span></p> <p><span style="font-family: helvetica, arial, sans-serif;"><span data-contrast="auto">The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true}">&nbsp;</span></span></p> <p><span style="font-family: helvetica, arial, sans-serif;"><em>Preferred Certifications:</em></span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">ITIL Foundation</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">ServiceNow CSA and CAD</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>We Take Care of Our People</strong>&nbsp;</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact <a href="mailto:hr.us@newrocket.com">hr.in@newrocket.com</a>.&nbsp;</span></p> <p>&nbsp;</p>