Shopify Admin - Freelance, Remote

The Impact you’ll make

• Process and manage daily Shopify orders end-to-end (from payment verification to shipment and delivery tracking).
• Create and print shipping labels (USPS/UPS/etc.) and ensure on-time dispatch.
• Monitor and resolve pending, incomplete, or delayed orders; escalate exceptions proactively.

• Maintain accurate stock levels across Shopify dashboards, internal tracking files, and website availability.
• Immediately update the site for out-of-stock products to prevent oversells.
• Pull and format basic product/stock reports to support planning.

• Manage inquiries via Shopify Inbox, Re:Amaze, and Gmail.
• Respond with professional, natural-sounding English (no formulaic/AI-sounding replies).
• Help streamline and centralize customer messaging into one helpdesk system where possible.

• Pull Shopify analytics and operational reports (training provided on specific views).
• Track key fulfillment, inventory, and customer service metrics and surface insights to the CEO.

• Assist with outbound email outreach to prospective B2B customers (lists, direction, and templates provided).
• Draft, personalize, and send outreach emails at scale; manage basic campaign templates in Canva or similar.
• Bonus: Support simple ad initiatives (e.g., Google Ads) if experienced.

Skills, Knowledge and Expertise

• Hands-on Shopify administration (end-to-end store operations, not just order processing).
• Proven experience creating shipping labels and managing fulfillment workflows (USPS/UPS/etc.).
• Excellent written and spoken English with a professional, business-appropriate tone.
• Ability to work U.S. Eastern hours, Monday–Friday, 7:00 AM–4:00 PM ET.
• Fast, detail-oriented operator able to manage high task volume and make decisions independently; comfortable with occasional paid overtime during peak periods.
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

• Technical: Shopify admin (orders, inventory, shipping labels, basic analytics), Shopify Inbox; familiarity with Re:Amaze or similar helpdesk tools; Gmail; spreadsheets; Canva or basic design/formatting; familiarity with AI-powered workflow and email automation tools; bonus: Google Ads basics.
• Soft skills: Proactive problem-solver who “connects the dots,” exceptional attention to detail, crisp written and verbal communication, strong prioritization/time management, ownership mindset, and bias for action.

• You thrive in fast-moving e-commerce environments and take pride in accuracy and speed.
• You don’t wait for instructions—you notice issues, propose solutions, and execute.
• You’re customer-obsessed, communicate like a professional, and keep a friendly, natural tone.
• You’re eager to support growth initiatives (like email outreach) while keeping daily ops tight.
• You can flex during high-volume periods and value being a reliable partner to the CEO and team.

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

• 40 hours per week
• Monday - Friday, 7:00 am - 4:00 pm Eastern Time

• $7 per hour
• No benefits package included

Benefits