Simulation Specialist - Overnights

About Mursion

Mursion is a growing, fully remote, Series B SaaS company. Our product provides organization-wide access to structured practice, delivers scalable training that meets employees where they are without disrupting business operations, and provides data-driven insights that demonstrate clear ROI.

We're on a mission to transform how people learn and grow through immersive, high-impact simulation and coaching experiences that empower individuals and organizations to achieve transformative growth. At Mursion, we’re building a future where impactful learning is accessible and scalable.

About the Role

Simulation Specialists are professional actors who use digital avatars to deliver a wide range of simulation scenarios to provide individual learners opportunities to practice and master complex interpersonal skills. Simulation Specialists will have a high level of emotional intelligence, strong active listening skills, effective communication skills, the ability to portray a wide range of personality profiles, and the ability to provide a positive and impactful Learner experience. Simulation Specialists should also be comfortable using and adapting to a variety of evolving technologies. This role may portray avatars across various age ranges (from childhood to adult) and industries (from education to healthcare to corporate).

This is a part-time position requiring 20-30 hours per week, paid at $26/hr. We are looking to hire overnight Simulation Specialists, working within the hours of 12am - 8am Eastern.

What You'll Do

Session Delivery: 

• Consistently deliver a variety of scenarios you are trained and certified on in an accurate, reliable, and professional manner in alignment with stated learning objectives.
• Portray a variety of perspectives using Mursion’s proprietary technology.
• Facilitate reflection debrief with diverse Learner populations in alignment with stated learning objectives.
• Complete all operational session tasks including providing balanced and fair feedback to Learners and providing accurate and fair scores related to Learners’ performance.
• Complete additional forms and attendance as required for each simulation delivery.
• Use and adapt quickly to evolving technology.

Learner Engagement

• Promote and provide excellent customer service as the session host including welcoming, explaining logistics, answering questions, providing information, and facilitating reflection in a courteous and professional manner across diverse Learner populations.
• Consistently establish and enforce stated policies and expectations with Learners.
• Adhere to the Code of Conduct.
• Adhere to policies that protect Learner privacy.

Task Management & Policies

• Proactively and effectively organize and manage availability, session, and other work-related schedules.
• Effectively prioritize session delivery, training, internal meetings, and other tasks assigned as needed in alignment with stated deadlines and expectations.
• Remain compliant to availability policies and protocols based on the Delivery Team assigned.
• Adhere to internal policies and communications expectations..
• Adhere to all policies that protect Mursion’s Intellectual Property.
• Target billing hours to consist of 80%+ service delivery on average.

Requirements

Requirements/Qualifications

• At least 3 years experience as a professional actor, with improv experience strongly preferred.
• Work experience outside of professional acting in customer-facing industries or roles, preferably in customer service or hospitality environments.
• Ability to work Mon-Fri within the hours of the team designated as requested: 12am-8am ET for the overnight team.
• Available to consistently deliver 20 - 30 hrs per week.
• Able to complete a rigorous (paid) training plan autonomously and on time (65 to 85 hours total) within 4 to 6 weeks. Will begin delivering while continuing training.
• Excellent with written and verbal communication skills; strong organizational skills.
• Desired: native fluency in at least one language in addition to English
• Ability to work from a private and quiet work location with strong and stable internet connection is a must:
• Wired connection required
• 20 Mbps Download (100+ recommended)
• 5 Mbps Upload (15+ recommended)
• Reside in one of the following US states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, or the District of Columbia.

What You'll Display

• Be a team-focused contributor by collaborating effectively, supporting colleagues, and prioritizing shared goals.
• Ability to remain calm under pressure by staying focused, composed, and solution-oriented during high-stress situations.
• Ability to pivot and adapt quickly by embracing change and shifting priorities with flexibility and a positive attitude.
• A commitment to providing equal practice opportunities to all learners by effectively representing all scenario content and withholding judgment of individual learners
• A commitment to providing a psychologically safe space by fostering an environment of empathy and encouragement, even during conversations in which the scenario calls for difficult or challenging dialogue.
• Prioritize authenticity & consistency by providing a conversational simulation experience that adheres to the stated guidelines established for the scenario and learning objectives.
• Demonstrate a growth mindset by receiving and implementing positive & constructive feedback and taking the initiative to identify and seek out the information and resources you need to be successful.
• Leverage a high level of emotional intelligence to approach learners with a customer service mindset as the host and navigate complex and emotional learners & conversations throughout the work day.
• Uphold inclusive professionalism of the highest professional standards in spoken and written communications while supporting and promoting an inclusive, open culture of acceptance and belonging.
• Leverage attention to detail to complete required, often repetitive tasks at a high quality level and reliably manage, prioritize and organize schedules and tasks accordingly.

What You'll Deliver

• Provide effective and equal practice opportunities to a diverse range of learners in alignment with stated learning objectives.
• Provide clients an understanding of learner experiences through completion of feedback forms accurately and on time.
• Create a welcoming and customer service-oriented host experience that humanizes the virtual reality experience and represents the best of Mursion.