Site Administrator

How You Will Help

• Diagnose hardware, software, and basic networking issues across all communication channels
• Basic account administration in various systems (e.g., Active Directory)
• Install and upgrade computer components, software applications, and Operating Systems as needed
• Troubleshoot and repair network and PC hardware/software problems for PC's, Laptops, printers/copiers and mobile devices for on-site and remote users
• Manage service queues and route tickets to IT Engineering or other teams as appropriate
• Complete site-specific requests that require on premise smart hands, which may include assistance with local Internet circuits, firewalls, network switches, wireless access points, servers, etc…
• Troubleshoot network printing issues
• Supporting, training and educating end-users on Microsoft Office 365 capabilities and collaboration tools (OneDrive, Teams, Outlook, etc…)
• New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc
• Support of local Audio/Video equipment and setups, such as conference rooms
• Team-player, work closely with the other IT team members, but also able to work independently, with little to no supervision
• Willingness to learn new skills and expand responsibilities
• Occasional travel may be required

What You Will Bring

• 3-5 years of level 2 IT service administration experience
• BS in IT or related field preferred; high school diploma or equivalent required
• User and computer account administration experience in Active Directory
• In depth knowledge and experience supporting Windows 11 and Microsoft Office 365 installed applications
• Basic knowledge of server systems, software & hardware deployment tools, and networking protocols
• Manufacturing experience a plus
• Effective verbal and written communication skills - should be able to adapt communication style to suit different audiences
• Ability to provide a high level of customer service
• Strong interpersonal, written, and verbal communications skills
• Proven analytical and problem-solving skills
• Excellent organizational & time management skills
• Strong attention to detail
• Self-starter

Compensation