Site IT Support Technician

Key Responsibilities

• Provide first‑ and second‑line desk‑side and remote support, including hardware troubleshooting, laptop repair, application support and user queries
•  Take ownership of user onboarding and offboarding, ensuring a smooth, consistent and secure experience for new starters and leavers
•  Deploy, configure and administer end‑user systems and services, including Microsoft 365 (Office, OneDrive, SharePoint), endpoint protection, VPN and collaboration tools
•  Manage hardware provisioning, asset lifecycle and software deployments, including operating system builds, upgrades, patches and security updates
• Support and monitor meeting room technology, video‑conferencing equipment and local network devices
•  Provide operational support for large internal calls and events using Microsoft Teams and Zoom
•  Build and maintain strong working relationships with key stakeholders across the Oxford office, acting as a trusted local IT contact
•  Help plan and deliver internal tech awareness initiatives (such as monthly Tech Sessions) to promote best practice, improve adoption and enhance ways of working
•  Collect user feedback and work with the wider IT team to identify opportunities for service, tooling and process improvements
•  Contribute to the development of IT documentation, knowledgebase articles, systems and local IT processes
•  Collaborate effectively with international offices and external suppliers
•  Assist with ad‑hoc operational tasks, including office moves and occasional furniture assembly

Skills, Knowledge and Expertise

•  Experience supporting users in a Windows 10/11 environment
•  Hands‑on experience administering and supporting Microsoft 365
•  Confident provisioning, configuring and troubleshooting computer hardware
•  Experience diagnosing and resolving endpoint, application and peripheral issues
•  Understanding of networking fundamentals and wireless connectivity
•  Experience working with a ticketing system (e.g. Jira Service Management)
•  Strong customer service mindset with clear, professional communication skills
•  Well organised, able to prioritise effectively and work with minimal supervision
• Proactive, adaptable and comfortable working in a fast‑changing environment
•  Confidence engaging with non‑technical stakeholders and explaining technology in an approachable way

•  Experience with Azure AD, Intune and Microsoft Endpoint Manager
•  Microsoft Teams administration and troubleshooting experience
•  Exposure to AV and meeting room solutions
•  Experience creating technical documentation or knowledgebase content
•  Familiarity with cloud VPN or zerotrust access solutions
•  Microsoft or IT support certifications; understanding of ITIL and awareness of GDPR
•  A desire to progress within IT and further develop technical and stakeholder relationship skills

What we offer

• Private Medical Insurance
• Dental Insurance
• Parental Support
• Salary-Exchange Pension
• Employee Assistance Programme (EAP)
• Local Oxford Discounts
• Cycle-to-work Scheme
• Flu Jabs