Site Operations

Key Responsibilities

• Must multi-task effectively and be able to work in a fast-paced environment.  
• Greet residents immediately with friendly and sincere hospitality. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide prompt and accurate information such as mealtimes and local attractions. 
• Proficient computer skills to complete the guest registration process and confirm that pertinent and accurate information is entered into the property management system.  
• Checks residents in/out using reservation software.   
• Issues and inventories room keys 
• Provide prompt, positive and clear communication to include guest messages and mail retrieval to ensure an excellent customer experience. Runs errands as needed for camp operations 
• Keeps the property clean, safe and comfortable for all residents   
• Maintains the office condition   
• Logs, dispatches and coordinates facility repairs. Maintains a level of professionalism among staff and clientele  

• Performs general labor, maintenance and repair work as assigned.  
• Documents all maintenance and repair work in accordance with record keeping requirements.  
• Work scope includes but is not limited to light electrical, plumbing, carpentry and general facilities maintenance.  
• Perform housekeeping functions and maintain the professional appearance of the property, equipment and common areas. 
• Maintains grounds appearance by completing tasks such as lawn maintenance, landscaping, painting, pressure washing, weed spraying, refuse collection etc.…  
• Documents deficiencies and disturbances to Camp Manager and assist in resolutions 
•  Performs required property walks (rounds) 
• Responds to calls promptly 
• Other duties as assigned 

Skills, Knowledge and Expertise

• III. Background Requirements:
  Education: 
  • High School Diploma or equivalent 
  • Valid Driver’s License 
• Experience:
  
  Knowledge and Skills:  
  • Strong organizational and problem-solving skills with impeccable multi-tasking abilities  
  • Exceptional interpersonal skills  
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy. 
  • Collect accurate information and resolve conflicts. 
  • Able to stand and move throughout office/buildings and continuously perform essential job functions. 
  • Establish and maintain effective working relationships with associates and customers. 
  • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. 
  • Proficient Microsoft Office skills 
  • Occasionally lift and/or move up to 50 pounds 
  • Must be willing to work outside 
  • Ability to be flexible in schedule to meet operational needs.  This may require working outside regularly scheduled hours or rotations.  
  • Ability to travel for extended periods of time on short notice. 
  • Motivated with the ability to work independently or as part of a team.  

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