Site Reliability Developer 1

How You'll Make an Impact

• Support key ITIL processes, including Incident management, request management, problem management and change management.
• Define and document runbooks and standard operating procedures.
• Field operational requests from our Application Support team and other internal stakeholders
• Triage and solve issues within defined SLA’s to ensure an excellent customer experience and to unblock other development and support teams
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Identify and troubleshoot problems, investigate root causes, and champion fixes across the organization.
• Work with infrastructure-as-Code (IaC) with a focus on continuous improvement.
• Collaborate with cross-functional team members on features and implementation within an agile environment.
• Report on SLAs and performance metrics as part of the Operations function.
• Participate in on-call rotation.

• A modern AWS cloud infrastructure managed through infrastructure-as-code (Terraform), configuration-as-code (Ansible), and CI/CD (Jenkins)
• RDS MySQL, Redshift, Redshift Spectrum, MongoDB, and Elasticsearch
• Kinesis, SQS, and RabbitMQ
• DevOps tools written in Python
• Back-end applications written using Java, Dropwizard, Spring Boot, and Hibernate
• Front-end applications written using TypeScript, JavaScript, React (Context Api and Hooks), and Redux
• Monitoring with DataDog, and CloudWatch

We'd Love to See

• Bachelor’s degree in computer science, Software engineering or equivalent experience
• 2+ years of experience in an IT Operational, DevOps, SRE, or Software Engineering role.
• Experience with cloud computing (AWS and Azure) services and a developing-level of knowledge with the management and setup of cloud infrastructure.
• You can write code - in any language. You have implemented your work in a production environment and can back it up with examples.
• Experience with tools and platforms such as: Ansible, Build/Release Pipelines, Docker, Github, Terraform etc.
• Developing-level of knowledge with distributed systems in the cloud using observability and telemetry for oversight of code deployments and service level objectives (SLOs).
• Developing experience with the operational aspects of software systems using telemetry, centralized logging, and alerting with tools such as: CloudWatch, Datadog, Prometheus, etc.