Site Reliability Engineer

Key Responsibilities

• Build and operate metrics/monitoring platforms: Prometheus and/or VictoriaMetrics (scrape configs, exporters, recording rules)
• Design and maintain alerting strategy: thresholds, anomaly detection where applicable, alert routing, deduplication, and noise reduction
• Integrate monitoring/alerting and events with BigPanda (correlation, enrichment, routing, incident workflows)
• Create and maintain dashboards and operational visibility (Grafana or equivalent)
• Develop and maintain runbooks, operational playbooks, and incident response procedures
• Participate in on-call shifts: triage alerts, manage incidents, coordinate response, and lead communication during outages
• Perform root-cause analysis, postmortems, and implement corrective/preventive actions
• Improve service reliability via SLOs/SLIs, capacity planning, and automation to reduce toil
• Support monitoring for core infrastructure and services on Windows and Linux, including HA components and clusters
• Collaborate with DevOps/Engineering to instrument applications and standardize telemetry (metrics, logs, traces where applicable)

Skills, Knowledge and Expertise

• Bachelor in Computer Science or related field 
• Experience in SRE / Operations / DevOps with production incident ownership
• Hands-on experience with Prometheus and/or VictoriaMetrics (exporters, alert rules, recording rules, troubleshooting)
• Experience integrating alerting/event pipelines with BigPanda (or similar event correlation tools)
• Strong troubleshooting skills across Linux and Windows systems (networking, OS, services)
• Ability to build reliable alerting with minimal noise (correlation, grouping, suppression, maintenance windows)
• Experience with Git-based workflows for monitoring-as-code and configuration management

• Grafana administration and dashboard design standards
• Log management (ELK/EFK, Loki) and/or tracing (OpenTelemetry)
• Automation skills (Python, PowerShell, Bash) and configuration tools (Ansible)
• Messaging/cache/proxy operations: RabbitMQ, Redis, Nginx
• Experience with Windows clustering or HA environments
• Experience defining SLOs/SLIs and operational KPIs
• Experience in managing VOIP components and protocols (SIP , FreeSwitch, OpenSIP, session border controllers)
• Experience with load balancing components ( F5 LTM, F5 GTM)
• Experience with Virtualization platforms such as VMWare or HyperV
• Experience with administering AWS or Azure tenants
  
  

• Participation in a rotating on-call schedule (including nights/weekends as needed)
• Ownership of incident response: rapid triage, escalation, mitigation, and follow-up improvements
• Commitment to improving monitoring quality to reduce alert fatigue and improve MTTR

Diversity, Inclusion, and Equal Opportunity