Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management, administrative, and mission support services to federal agencies nationwide. For more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney’s Office (USAO), and the U.S. Department of Agriculture (USDA). Known for our integrity, transparency, and commitment to excellence, Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible.

**Contingent Upon Award**

Site Security Manager (SSM)

Location: Fort Bragg, NC
Employment Type: Full-Time
Reports To: Program Manager

Position Summary

The Site Security Manager (SSM) serves as the designated subject matter expert for DEERS, RAPIDS, Common Access Card (CAC), and Uniformed Services Identification (USID) card operations. The SSM is responsible for managing site security, user administration, inventory accountability, equipment maintenance, compliance oversight, and technical support functions for the RAPIDS facility.

The SSM performs all duties of a Verifying Official (VO) while providing advanced leadership, technical expertise, training, and oversight of RAPIDS operations. The SSM serves as the primary liaison with the Defense Manpower Data Center (DMDC), Army Project Office (APO), and Government representatives regarding elevated technical, security, and operational issues.

Essential Duties and Responsibilities

DEERS/RAPIDS Operations

• Perform all duties of a RAPIDS Verifying Official (VO).
• Verify customer eligibility and issue CAC and USID cards.
• Perform RAPIDS security overrides.
• Conduct fingerprint verification overrides when authorized.
• Ensure compliance with all DEERS, RAPIDS, DMDC, and Army regulations.

User Administration

• Manage Security Online user accounts.
• Add, modify, and remove RAPIDS users.
• Assign authorized user roles.
• Monitor training compliance of RAPIDS users.
• Maintain site contact information and user records.

Inventory Accountability

• Maintain 100% accountability of CAC and USID card stock.
• Manage Inventory Logistics Portal (ILP) operations.
• Receive, inspect, accept, and open cardstock shipments.
• Monitor inventory levels and reorder thresholds.
• Investigate and report inventory discrepancies.
• Return failed, confiscated, and expired cards to DMDC.

Equipment Management

• Maintain accountability for RAPIDS hardware and peripherals.
• Install and configure hardware using the RAPIDS Configuration Tool.
• Perform routine maintenance and troubleshooting.
• Coordinate equipment relocation and replacement.
• Ensure VPN connectivity and workstation compliance.

Security Management

• Ensure physical security of:
  • RAPIDS equipment
  • Cardstock
  • Consumables
  • Government information
  • Personally Identifiable Information (PII)
• Maintain access controls and workstation security.
• Conduct daily and periodic security reviews.
• Ensure compliance with OPSEC and cybersecurity requirements.

Audit & Compliance

• Run, review, and analyze RAPIDS audit reports.
• Identify fraud, waste, abuse, and security concerns.
• Maintain audit records and supporting documentation.
• Monitor compliance with RAPIDS policies and procedures.
• Review Messages of the Day (MOTD) and disseminate updates.

Training & Leadership

• Train and mentor RAPIDS Verifying Officials.
• Ensure personnel remain current on all policy and procedural changes.
• Conduct refresher training as required.
• Support Government inspections and audits.

Customer Service Operations

• Monitor customer flow and waiting times.
• Support service window operations.
• Assist with appointment scheduling oversight.
• Ensure timely issuance of credentials and DEERS updates.

Reporting & Documentation

• Prepare reports, correspondence, and statistical summaries.
• Maintain records, forms, and operational documentation.
• Monitor and maintain ID Card Office Online information.
• Retrieve and analyze data from RAPIDS reporting tools.

Required Qualifications

Education

• High School Diploma or equivalent required.
• Associate's or Bachelor's degree preferred.

Experience

• Minimum two (2) years specialized experience performing CAC and USID card functions.
• Experience performing all duties of a RAPIDS Verifying Official (VO).
• Experience leading or supervising personnel.
• Experience working with DEERS/RAPIDS systems.

Certifications

• RAPIDS Verifying Official (VO) Desktop Certification.
• RAPIDS Verifying Official (VO) Deployable Certification.
• Ability to obtain and maintain RAPIDS Site Security Manager certification.

Knowledge, Skills, and Abilities

• Extensive knowledge of DEERS/RAPIDS policies and procedures.
• Knowledge of DMDC systems including:
  • Security Online
  • Inventory Logistics Portal (ILP)
  • Statistical Analysis Software (SAS)
  • Site Management Tool (SMT)
  • RAPIDS Configuration Tool
  • Verifying Official Information System (VOIS)
• Strong analytical and troubleshooting skills.
• Excellent organizational and documentation abilities.
• Strong leadership and training capabilities.
• Ability to interpret regulations, policies, and technical guidance.
• Strong customer service and communication skills.

Security Requirements

• Favorable National Agency Check with Inquiries (NACI).
• Ability to obtain and maintain a CAC.
• Eligibility for installation access.
• Completion of all required security, cybersecurity, OPSEC, and anti-terrorism training.

Preferred Qualifications

• Prior military personnel administration experience.
• Experience managing RAPIDS inventory and accountability programs.
• Experience supporting large-volume ID card facilities.
• Knowledge of Army personnel systems and installation support operations.

Benefits

• Medical/Dental/Vision Benefits Offered
• 401k
• Life Insurance plans
• Employee Health and Wellness program

Veterans are encouraged to apply.

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Equal Opportunity Employer/Veteran/Disabled