Site Support Specialist

<p class="font-claude-response-body break-words whitespace-normal">The Site Success Coordinator plays a key role in the day-to-day support of Greenphire's clients and their clinical subjects. As a member of the Operations team, the Site Success Coordinator serves as an expert on Greenphire's systems and products, assisting both internal and external clients with inquiries and daily transactional operations.</p> <p class="font-claude-response-body break-words whitespace-normal"><strong>Responsibilities</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Serve as a point of contact for site clients and participants, responding to email and phone inquiries</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Assist Project Managers with operational duties, including system access, card distribution and reporting</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Maintain strong relationships with clients and internal stakeholders</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Provide ad hoc client training</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Update customer contact information as needed</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Be a problem solver and suggest improvements to process</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Perform other duties, assignments, and/or special projects as time or circumstances necessitate</li> </ul> <p class="font-claude-response-body break-words whitespace-normal"><strong>Qualifications</strong></p> <ul class="[li_&amp;]:mb-0 [li_&amp;]:mt-1 [li_&amp;]:gap-1 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3"> <li class="font-claude-response-body whitespace-normal break-words pl-2">Bachelor's degree or equivalent experience and/or training preferred</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Fluency in English, Spanish and other languages desired but not required</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Excellent communication skills</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Customer focus</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Initiative and ability to self-educate</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Strong problem solving and analytical skills</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Experience in Microsoft Office suite</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">Ability to work a non-traditional scheduled shift once per week outside of traditional operating hours</li> </ul> <p>#LI-AC1</p><div class="content-conclusion"><p><strong><em>We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a @suvoda.com email address. You can learn more about these types of fraud by referring to <a class="c-link" href="https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes" target="_blank" data-stringify-link="https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes" data-sk="tooltip_parent">this FTC consumer alert</a>.&nbsp;</em></strong></p> <p><em><strong>As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.</strong></em></p> <p><em><strong>If you are based in California, we encourage you to read this important information for California residents linked <a href="https://www.suvoda.com/california-applicant-privacy-notice-and-policy" target="_blank">here</a>.</strong></em></p></div>