Slovak-Speaking Customer Support for Logistics Department in Athens, Greece

Mercier Consultancy is thrilled to announce an opening for a Slovak-Speaking Customer Support Representative in our Logistics Department, based in Athens, Greece! In this essential role, you will be the go-to resource for our Slovak-speaking clients, helping them navigate various logistics-related inquiries and ensuring their needs are met effectively.

This position is perfect for individuals who have a passion for logistics, possess strong communication skills, and are looking to work in an international environment. If you’re excited about providing excellent customer service while collaborating with a diverse team, we want to hear from you!

Responsibilities

• Provide customer support in Slovak via phone, email, and chat regarding logistics inquiries
• Assist clients with shipment tracking, delivery schedules, and other logistics services
• Document customer interactions and resolutions accurately in our support system
• Collaborate with internal teams to resolve logistics issues in a timely manner
• Gather customer feedback to help improve our services
• Stay updated on logistical processes and best practices
• Participate in training sessions to enhance product knowledge and customer support skills

Requirements

• A high level of Slovak, and a high level of English, both written and verbal, is required.
• Your nationality and native language must be clearly stated on your C.V. and/or Cover Letter.
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-centric mindset with a dedication to service excellence
• Ability to multitask in a busy environment while maintaining quality service
• Familiarity with logistics software and customer support tools

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...