Slovak Speaking Support Specialist - Work In Sofia - Fully Paid Relocation

Mercier Consultancy MD invites talented Slovak Speaking Support Specialists to join our team in Sofia, Bulgaria, with fully paid relocation! This is an excellent opportunity to leverage your language skills while working in a vibrant and growing environment. You will provide dedicated support to Slovak-speaking customers, ensuring their needs are met with efficiency and a high level of professionalism.

Your Role

As a Slovak Speaking Support Specialist, you will manage customer inquiries across multiple channels, delivering outstanding service and resolving issues promptly. Your communication skills and problem-solving capabilities will be key drivers in enhancing customer satisfaction.

Key Responsibilities

• Respond promptly to customer inquiries in Slovak via phone, chat, and email.
• Provide accurate information and troubleshoot issues related to products or services.
• Document interactions clearly and maintain detailed records.
• Collaborate with internal teams to ensure effective resolution of complex cases.
• Stay updated on company policies, products, and procedures to assist customers effectively.
• Contribute to process improvements and team success initiatives.

Requirements

• Fluency in Slovak (spoken and written) is required; proficiency in English is an advantage.
• Experience in customer support or relevant fields is preferred.
• Excellent communication and interpersonal skills with a focus on customer satisfaction.
• Ability to multitask and adapt in a fast-paced environment.
• Familiarity with CRM systems and customer service software.
• Positive attitude, proactive mindset, and team player.
• Willingness to relocate to Sofia with fully paid relocation benefits.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 1500 Euro Signing Bonus
5. Fully Paid Training
6. Health Insurance
7. And Much More...