Small Business Customer Service Representative (Remote)

<p><em>We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. <span style="color: rgb(255, 255, 255);">#BI-Remote #LI-Remote</span></em></p> <p><strong>About the role:</strong></p> <p>Enova has two different small business lending brands, each with their own unique offerings and customer requirements. As a Small Business Customer Service Representative, you will become an expert in both brands over the course of our 4 week training program. After you complete training, you will primarily be responsible for providing superior customer service and a positive experience to our customers.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Respond to incoming customer calls, addressing their questions and providing service</li> <li>Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services</li> <li>Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience</li> <li>Uphold exceptional customer service standards through articulate and effective verbal and written communication</li> <li>Keep customer accounts meticulously updated with accurate information</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.</li> <li>Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.</li> <li>Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.</li> <li>Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.<strong><br></strong></li> </ul> <p><strong>Compensation:</strong></p> <p>The budgeted hourly rate for this position is $17.50. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail <a href="https://www.enova.com/culture/#:~:text=Full%2Dtime%20employees%20receive%20medical,and%20dependent%20daycare%3B%20and%20more!">here</a>.</p> <p><strong>This role is entirely remote; however, candidates must reside in the state of AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY.</strong></p><div class="content-conclusion"><p><strong>Benefits &amp; Perks:</strong></p> <ul> <li>Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.</li> <li style="font-weight: 400;"><span style="font-weight: 400;">Health, dental, and vision insurance including mental health benefits</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">401(k) matching plus a roth option (U.S. Based employees only)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">PTO &amp; paid holidays off</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Sabbatical program (for eligible roles)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Summer hours (for eligible roles)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Paid parental leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employee recognition and rewards program</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Charitable matching and a paid volunteer day…Plus so much more!</span></li> </ul> <p><strong>About Enova</strong></p> <p><span style="font-weight: 400;">Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.</span><span style="font-weight: 400;">&nbsp;</span></p> <p><span style="font-weight: 400;">Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture </span><a href="http://www.enova.com/culture"><span style="font-weight: 400;">here</span></a><span style="font-weight: 400;">.&nbsp;</span></p> <p><span style="font-weight: 400;">It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click</span><a href="https://www.enova.com/ccpa/"><span style="font-weight: 400;"> </span><span style="font-weight: 400;">here</span></a><span style="font-weight: 400;"> to review our California Privacy Policy for Job Applicants.</span></p></div>