SMB Client Relationship Manager

Some of Your Responsibilities & Core Duties will be:

• Manage a portfolio of SMB clients with an annual value of approx $1.4m - $1.6m with a growth target of 7% - 14%
• Build strong relationships with HR leaders and key stakeholders. Lead consultative account reviews, analysing engagement data to deliver actionable insights
• Manage renewals with a targeted 93% gross revenue retention through direct commercial management of renewal discussions and negotiation
• Identify risks and growth opportunities, building retention and upsell strategies
• Support onboarding and implementation for new clients as needed
• Represent Reward Gateway as a trusted partner and brand ambassador at industry events
• Accurately forecast revenue and client growth, maintaining up-to-date records in Salesforce

The Experience and Key Skills you will have:

• Proven experience of managing B2B SMB or Mid-Market client portfolios, achieving revenue growth targets
• Strong commercial negotiation skills with experience of managing a volume of renewals and upsells
• Experience with running annual and bi-annual account reviews and building client retention plans
• Ability to analyse engagement data and translate insights into client value
• Confidence working collaboratively with internal teams such as Sales, Client Support, Implementation
• Strong verbal and written communication skills, including running client webinars and presentations

Your Interview Journey:

• Telephone interview with our Senior Talent Acquisition Partner, APAC 
• 1st stage online interview with our Head of Client Success, SMB & Mid-Market and Senior Strategic Client Relationship Manager
• Take home presentation task 
• Final stage interview and presentation in our Sydney or Melbourne office with our Head of Client Success, SMB & MId-Market, Senior Strategic Client Manager and a Client Success Team Lead.