SMB Sales Manager

Key Responsibilities 🗝️

• Own the SMB number - pipeline health, conversion rates, forecasting accuracy, and revenue delivery against a £2m target.
• Player/coach mentality: cover deals when reps are out, join key calls, and model the behaviour you want to see.
• Build and maintain best-in-class SMB playbooks, KPIs, and processes - including pipeline development, forecasting, enablement, and performance management.
• Hire well and ramp fast - plan for +1–2 AEs in Sep/Oct and own the full hiring and onboarding process.
• Lead with kindness, not niceness - have the hard conversations early, hold the bar, and protect the culture of the team.
• Work cross-functionally with marketing, partnerships, and outbound to ensure the top of funnel is healthy and the hand-offs are tight.
• Coach reps individually: weekly 1:1s, pipeline reviews, call coaching, and clear development plans tied to quota attainment.

Skills, Knowledge and Expertise 🚀

• At least 1 year of sales management experience, with direct responsibility for quota-carrying reps.
• Proven track record selling and scaling in the SMB segment (£10k–£50k ACV).
• Player/coach mentality - not just managing from a dashboard, but in the work.
• Strong process builder: you've created or meaningfully improved a sales playbook, not just followed one.

• 2+ years of management experience, ideally at a SaaS or HR-tech company.
• Several years at a single org - depth of experience in one GTM motion over job-hopping.
• Experience hiring, onboarding, and ramping AEs in a fast-growth environment.
• Familiarity with background screening, compliance, or HR-tech buying cycles.

What we offer 🍉

• £60k Variable
• 24 days holiday + Bank Holidays + your birthday off 🎉
• £1200 annual benefits allowance (ThanksBen, from month 2)
• Early finish Fridays (16:00)
• Yearly company retreat abroad ✈️ (This year Turin)
• 30 days to Work from anywhere 🌍
• Enhanced Maternity, Paternity, and Adoption Leave
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to MoreHappi coaching
• Company socials, quarterly team socials Free Monday lunches
• Nursery workplace benefit scheme (Yellownest) 
• Option to lease an electric car through Electric Car Scheme 
• Celebrated Zinc anniversaries 🥳