Snr Engineer, Field Service- "I &II"

<div class="content-intro"><p>&nbsp;</p> <p><strong>Step into a career with ASM, where cutting edge technology meets collaborative culture. </strong>​</p> <p>For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But&nbsp;we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.&nbsp; Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.&nbsp;&nbsp;</p></div><h3><strong><span style="font-size: 12pt;"><em>** This position is not eligible for visa sponsorship for external candidates. Candidates cannot require sponsorship now or in the future**</em></span></strong></h3> <h3><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong>Job’s mission</strong></span></h3> <p><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Our Global Sales, Services &amp; Spares IQ and Sustaining teams are seeking <em><strong>Snr&nbsp;Engineers I &amp; II, Field Service</strong></em> (level will depend on experience, degree and responsibilities. Please review below) to join ASM at a customer site (Intel) in Chandler, AZ. Domestic and International travel of at least 25% will be required for this role. As a Senior Field Service Engineer at ASM, you’ll play a critical role in supporting the advanced semiconductor equipment that powers the world’s most transformative technologies. You’ll take the lead on complex troubleshooting, guide and mentor engineers, and strengthen our partnerships by helping customers achieve stable, high‑performance fabrication environments. Your expertise will make a direct impact on tool reliability, customer satisfaction, and the next generation of ASM technology.</span></p> <p><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong>Shifts available:</strong></span></p> <p>&nbsp;</p> <ul> <li>Shift 4 (6pm-6am)- Sun-Tu and every other Saturday</li> <li>Shift 5 (6am-6pm)- Sun- Tue and every other Wednesday&nbsp;</li> <li>Shift 6 (6pm- 6am)- Wed-Fri and every other Saturday</li> <li>Shift 7 (6am- 6pm)- Wed-Sat and every other Wednesday</li> </ul> <p>&nbsp;</p> <h3><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong>What you will be working on</strong></span></h3> <p><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><em><strong>Senior Engineer I, Field Service</strong></em></span></p> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Install, maintain, and repair ASM semiconductor equipment with minimal supervision</span><br><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">• Lead troubleshooting of complex tool or process issues using structured diagnostic methods</span><br><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">• Perform root‑cause analysis and recommend targeted, data‑driven corrective actions</span><br><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">• Review tool‑performance data to identify trends, risks, or improvement opportunities</span><br><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">• Provide technical guidance and on‑the‑job coaching to less‑experienced engineers</span><br><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">• Document service activities and support updates to procedures and best practices</span><br><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">• Communicate solutions, progress, and expectations clearly with customer engineers</span><br><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">• Participate in escalations alongside cross‑functional ASM engineering teams</span></li> </ul> <p><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><em><strong>Senior Engineer II, Field Service</strong></em></span></p> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Serve as the senior technical lead for equipment installation, performance optimization, and recovery</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Diagnose and resolve highly complex, multi‑factor tool and process issues with limited guidance</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Lead advanced root‑cause analysis and drive long‑term corrective‑action plans that influence global engineering improvements</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">&nbsp;Own the customer‑technical relationship: build trust, anticipate operational needs, and act as ASM’s senior technical representative onsite</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Manage escalations end‑to‑end, aligning expectations, coordinating cross‑functional teams, and communicating clear action plans</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Guide, mentor, and develop engineers through hands‑on instruction, structured training, and knowledge‑sharing</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Champion best practices and contribute to procedure development, improvements, and field‑wide learning</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">&nbsp;Provide detailed field insights to R&amp;D, product, and design teams, including support for beta tools or early‑option deployments</span></li> </ul> <h3><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong>What we are looking for</strong></span></h3> <p><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><em><strong>Senior Engineer I, Field Service</strong></em></span></p> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 6+ years of experience, OR a Master’s degree with 4+ years of experience OR PhD degree with 0+ years of experience.</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Experience of semiconductor field service or capital‑equipment experience</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Ability to interpret electronic and electromechanical schematics</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">&nbsp;Experience with structured troubleshooting methodologies</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Knowledge of cleanroom and semiconductor safety protocols</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Strong written and verbal communication skills</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Ability to work independently and collaboratively in fast‑paced fab environments</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Willingness to travel domestically and internationally (minimum 25%)</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Proficiency in MS Office</span></li> </ul> <p><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><em><strong>Senior Engineer II, Field Service</strong></em></span></p> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 8+ years of experience, OR a Master’s degree with 6+ years of experience OR PhD degree with 4+ years of experience.</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Experience in semiconductor field service experience with demonstrated technical leadership</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Advanced knowledge of tool architecture, control algorithms, and multi‑factor troubleshooting</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Experience driving structured root‑cause analysis and long‑term corrective‑action plans</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Proven ability to lead escalations and manage customer‑technical relationships</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Strong communication and mentorship capabilities</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Ability to work autonomously while guiding and developing other engineers</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Willingness to travel domestically and internationally</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Proficiency in MS Office</span></li> </ul> <h3><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><strong>What sets you apart</strong></span></h3> <p><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><em><strong>Senior Engineer I, Field Service</strong></em></span></p> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Experience supporting beta tools or early‑option equipment</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Knowledge of wafer‑fab operations, robotics, vacuum systems, plasma, RF, or gas handling</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Experience writing or updating procedures or technical documentation</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Strong customer‑service approach and organizational skills</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Familiarity with structured problem‑solving methods</span></li> </ul> <p><span style="font-family: 'times new roman', times, serif; font-size: 12pt;"><em><strong>Senior Engineer II, Field Service</strong></em></span></p> <ul> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Demonstrated leadership in complex troubleshooting programs or technical initiatives</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Experience owning customer‑technical relationships, including expectations and long‑term partnership building</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Strong capability in mentoring and developing field engineers</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Hands‑on expertise with fab robotics, vacuum systems, plasma, RF, or gas‑delivery systems</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Experience providing structured feedback to engineering or product teams</span></li> <li style="font-family: 'times new roman', times, serif; font-size: 12pt;"><span style="font-family: 'times new roman', times, serif; font-size: 12pt;">Experience evaluating or supporting beta‑stage or early‑option tools</span></li> </ul> <p>&nbsp;</p> <p>&nbsp;</p><div class="content-conclusion"><p><strong>Apply today to be part of what’s next.</strong></p> <p>We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.</p> <p class="x_elementToProof">To learn more about ASM, find us at&nbsp;<a href="https://www.asm.com/" target="_blank">asm.com</a> and&nbsp;on <a href="https://www.linkedin.com/company/asm/" target="_blank">LinkedIn</a>,&nbsp;<a href="https://www.facebook.com/ASMOfficialCompany" target="_blank">Facebook</a>,&nbsp;<a href="https://www.instagram.com/asmofficialcompany/" target="_blank">Instagram,</a>&nbsp;<a href="https://twitter.com/ASMofficialco" target="_blank">X&nbsp;</a>and&nbsp;<a href="https://www.youtube.com/c/ASM_Official" target="_blank">YouTube</a>.</p> <hr> <p class="x_elementToProof"><em>ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.</em></p></div>