Senior Social Media & Communications Manager

<div class="content-intro"><p style="line-height: 1.2;"><span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">^{PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.&nbsp;}</span></p></div><div> <p>^{<span style="font-family: helvetica, arial, sans-serif;">PolyAI is looking for a Senior Social Media &amp; Communications Manager to own how we show up externally and internally. You’ll run our social channels, help shape the corporate narrative, elevate our leaders’ voices, and make sure our employees feel connected and informed. You’ll turn launches, customer moments, and category news into owned, earned, and paid social that lands.</span>}</p> <p>^{<span style="font-family: helvetica, arial, sans-serif;">You'll sit inside Comms and work closely with PR, Brand and Content, and Product Marketing. This is a strategic role for someone who can set a communications roadmap and execute it, speaking fluently to both the enterprise buyer and the developer who builds on PolyAI.</span>}</p> <p>^{<span style="font-family: helvetica, arial, sans-serif;"><strong>You're a builder</strong></span>}</p> <p>^{<span style="font-family: helvetica, arial, sans-serif;">You don’t wait on an agency to do the work. You build and run your own engine, using AI agents and automations to draft, version, repurpose, schedule, and report at a pace that scales beyond one person. The people who thrive here are AI-fluent, biased toward shipping, and spend their time on ideas that break through rather than tasks that can be automated away.</span>}</p> <p>^{<span style="font-family: helvetica, arial, sans-serif;"><strong>What you'll do</strong></span>}</p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Own PolyAI's social media strategy and day-to-day execution: earned, owned, and paid, across external and internal audiences</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Drive a consistent corporate narrative, ensuring everything we publish sounds unmistakably like PolyAI</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Partner with PR to elevate executive social and thought leadership presence</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Build and run an employee advocacy program that extends our reach through the people who know us best</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Partner with Brand and Content to create &amp; adapt video, design, and editorial for social</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Run social listening and community engagement, with a real-time monitoring and response capability</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Report on what's working: share of voice, coverage quality, social reach and engagement, and contribution to top of funnel</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Track and build a customer advocacy program, surfacing customer stories and amplifying advocates across channels</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Partner with senior leadership on company-wide internal communications initiatives, keeping employees up-to-date and engaged on our values and execution</span>}</li> </ul> <p>^{<span style="font-family: helvetica, arial, sans-serif;"><strong>What success looks like</strong></span>}</p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">PolyAI's communications are consistent, high-quality, and always on, no dark calendars, no off-brand moments</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Our corporate narrative is sharp and lands clearly with enterprise buyers, analysts, and the press</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Launch and milestone moments generate coverage and engagement that compound over time</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Executive and employee programs add measurable reach and credibility</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Communications contributes visibly to category leadership and top-of-funnel pipeline</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">AI fluency means your output scales well beyond a single headcount</span>}</li> </ul> <p>^{<span style="font-family: helvetica, arial, sans-serif;"><strong>What you bring</strong></span>}</p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">7+ years in corporate communications, with experience spanning social, PR, and executive or internal comms</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Hands-on experience at a B2B technology company, ideally a best-in-class scale-up</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Strong social-native writing, with a feel for voice and platform differences</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Comfort with enterprise buyers as the primary audience, with developer or technical audience experience a plus</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Demonstrated track record of managing communications programs end-to-end, not just executing against a brief</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">Fluency with modern comms, social, listening, and scheduling tooling, and genuine eagerness to build AI into your workflow</span>}</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">^{<span style="font-family: helvetica, arial, sans-serif;">A bias toward action and shipping, with the taste to keep quality high at speed</span>}</li> </ul> <p>^{<span style="font-family: helvetica, arial, sans-serif;">Experience with executive social, employee advocacy, video-first social, or community building is a plus.</span>}</p> <p>^{<span style="font-family: helvetica, arial, sans-serif;">We hire for what you can do, not where you learned to do it. If you've operated at this level without holding this exact title, apply.</span>}</p> </div> <div><hr></div> <div>^{<span style="font-family: helvetica, arial, sans-serif;"><strong>Benefits</strong></span>}</div> <div> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">💰</span> Participation in the company’s employee share options plan</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">🏝</span> Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">🏡</span> Flexible working from home policy</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">🌎</span> Work from outside of the UK for up to 6 months each year</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">🫂</span>TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">🧡</span> Enhanced parental leave</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">🚲</span> Bike2Work scheme</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">📚</span> Annual learning and development allowance</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">🏡</span> We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s2"><a href="https://emojipedia.org/family-man-woman-girl/">👨‍👩‍👧</a></span> Company-funded fertility and family-forming programmes</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s2"><a href="https://emojipedia.org/cherry-blossom/">🌸</a></span> Menopause care programme with Maven</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">🏥</span> Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs</span>}</p> <p class="p1">^{<span style="font-family: helvetica, arial, sans-serif;"><span class="s1">🌎</span>&nbsp;Sabbatical Program: 5-week paid sabbatical available after 5 years of employment</span>}</p> <p class="p2">&nbsp;</p> </div><div class="content-conclusion"><hr> <p style="line-height: 1.2;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.}</span></p> <p style="line-height: 1.2;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{Our core values are:}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/only-the-best/63f754d467834139.gif" alt=":only-the-best:" width="30"><br></strong><strong>Only the best<br></strong>We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" alt=""><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/ownership/753f47103884882c.gif" alt=":ownership:" width="30"><br></strong><strong>Ownership<br></strong>We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/relentlessly-improve/b5e1910b7c09b966.gif" alt=":relentlessly-improve:" width="30"><br></strong><strong>Relentlessly improve<br></strong>We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/bias-for-action/0a5bd6888d3f2db1.gif" alt=":bias-for-action:" width="30"><br></strong><strong>Bias for action<br></strong>Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/disagree-and-commit/0cee7f9f02baac38.gif" alt=":disagree-and-commit:" width="30"><br>Disagree and commit<br></strong>We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.<strong><br></strong>}</span></p> <p style="line-height: 1;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">^{<strong><img style="max-width: 100%;" src="https://emoji.slack-edge.com/T8GS4RNNM/build-for-people/9c2fba2ffb2331c8.gif" alt=":build-for-people:" width="30"><br>Build for people<br></strong>We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.}</span></p> <hr> <p style="line-height: 1.2;"><span style="font-size: 10pt;">^{<span style="font-family: arial, helvetica, sans-serif;"><em>PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.</em><br></span>}</span></p> <hr> <p style="line-height: 1.2;"><span style="font-size: 10pt;">^{<span style="font-family: helvetica, arial, sans-serif;"><em>Kindly find the Privacy Notice for our recruitment process by following the link <a href="https://polyai.notion.site/Recruitment-Privacy-Notice-1b5097db17f7802ead64dd6daf159ded">here</a>. This document provides important information regarding how we handle your personal data throughout the recruitment journey.</em></span>}</span></p></div>