Software & Data Installation Technician

Responsibilities

• Install, configure and deploy software solutions, including associated data builds, both remotely and on customer sites as required
• Deliver end‑to‑end implementations, ensuring solutions are set up accurately and in line with agreed customer requirements and timelines
• Test software thoroughly to confirm functionality and performance prior to go‑live
• Identify, troubleshoot and resolve issues arising during installation, testing or deployment
• Produce clear and accurate documentation, including customer sign‑off materials
• Prepare comprehensive handover documentation to enable a smooth transition to Support teams
• Work collaboratively with customers and internal stakeholders to ensure a high‑quality implementation experience
• Manage multiple implementations concurrently, maintaining strong organisation and attention to detail
• Maintain a professional, customer‑focused approach throughout the delivery process

Skills, Knowledge & Expertise

For this role, the key skills would typically include a balanced mix of technical capability, problem‑solving and communication skills, reflecting both the delivery and customer‑facing elements of the work.

From a technical perspective, you would be expected to demonstrate experience in installing, configuring and testing software applications, with a good understanding of data builds and deployment processes. Strong troubleshooting skills are important, along with the ability to follow technical specifications and apply structured testing to ensure solutions meet agreed requirements. Familiarity with working both remotely and on customer sites, and confidence operating in different technical environments, would also be valuable.

Equally important are documentation and communication skills. The role requires clear and accurate written documentation for customer sign‑off, as well as the ability to produce effective handover materials for Support teams. You should be comfortable explaining technical information to non‑technical stakeholders, working collaboratively with customers and colleagues, and managing tasks in an organised and methodical way. A professional, customer‑focused approach and the ability to work independently while meeting deadlines are essential.

What we can offer you

• Generous holiday entitlement
• Sickness absence provision
• Enhanced parental leave
• Life assurance
• Electric vehicle car scheme
• Regular social & employee activities