Software Engineer, AI Customer Support, Financial Products

About Nclusion

About the Role

What You’ll Do

• Build AI-powered support experiences across messaging, voice, and web channels.
• Design and implement systems for retrieval, workflow automation, and agent-assisted support.
• Partner with Product, Operations, Support, and Design to ship reliable, useful software.
• Build internal tools that help support teams work faster and more effectively.
• Improve quality through evaluation, observability, robustness, and safety systems.
• Contribute to adaptive support and personalized response systems that improve over time.
• For more senior candidates, help shape architecture, technical direction, and team quality.

What You Bring to the Table

• Strong experience building production software in modern stacks (TypeScript, React, Node.js; mobile experience is a plus)
• Product mindset: you care deeply about usability, clarity, and real user outcomes
• Experience working across frontend, backend services, APIs, and data models
• Practical AI agentic fluency: You've used Claude Code or Cursor to spin up swarms of AI agents
• Ability to operate in ambiguous problem spaces, prototype rapidly, and iterate based on feedback and data
• Clear communication and ability to work well with Product, Design, and non-engineering partners alike
• Bonus: experience with fintech, payments, financial products, or regulated systems
• Bonus: experience with testing frameworks, CI/CD, or productivity tooling
• Bonus: experience establishing AI-assisted development practices for a team (shared prompt libraries, context file conventions, review workflows)

Preferred Qualifications

• B.S. in Computer Science or related field is a plus.
• 2+ years of professional experience in backend, full-stack, platform, data, infra, or applied ML engineering is a plus.
• Experience with LLMs, speech systems, retrieval, or agent workflows is a plus.
• Familiarity with support systems, operational tooling, or multilingual products is a plus.
• Strong engineering judgment, product sense, and comfort working in ambiguity.
• Excitement for learning quickly, taking ownership, and building technology that helps people.
• If you’re excited by the role, we encourage you to apply even if your background does not match every line above.

• 📈 401k with a match!
• 🩺 Medical Insurance
• 🦷 Dental Insurance
• 👓 Vision Insurance
• 💸 Competitive compensation & equity – We believe in sharing success.
• ✈️ Flexible PTO – We focus on impact, not tracking vacation days. We encourage a minimum of 14 days.
• 🍽️ In-office lunch, team events & culture

Compensation