Software Engineer

Responsibilities

• Administer and configure Jira (projects, workflows, schemas, permissions, custom fields).
• Design, implement, and maintain harmonized Jira processes across the group.
• Support and coach teams from different Lines of Business on Jira best practices.
• Contribute to continuous improvement of Jira usage (simplification, automation, consistency).
• Leverage AI-powered features (e.g. Atlassian Intelligence or equivalent tooling) to: 
  • Improve issue creation quality and consistency
  • Assist with workflow optimization and reporting
  • Enhance user support and self-service capabilities

Software delivery and release processes

• Understand and help evolve end-to-end software development processes, including: 
  • Creation and management of work items (epics, stories, tasks, bugs) in Jira
  • Traceability between Jira work items and development activities (e.g. GitHub)
  • Lifecycle tracking from backlog to production release
• Contribute to the definition, maintenance, and documentation of release processes.
• Promote automation and data-driven insights (including AI-based insights) to improve delivery efficiency and predictability.
• Design, implement, Administer integrations between Jira/Confluence and other systems.

Cross-functional collaboration

• Work closely with development teams, DevOps, Release Management, and Product teams.
• Participate in workshops aimed at aligning and standardizing processes across Lines of Business.
• Produce clear documentation (process descriptions, user guides, best practices), notably using Confluence.
• Act as a functional bridge between tooling, processes, and end users.

Skills, Knowledge & Expertise

• Solid hands-on experience with Jira (functional administration, workflows, permissions, reporting).
• Good understanding of software development processes (Agile, Scrum, Kanban).
• Working knowledge of source code management tools, ideally GitHub.
• Familiarity with software delivery and release workflows.
• Awareness of AI-assisted tooling in software engineering, process optimization, or ITSM contexts.
• Any knowledge of JSM (Jira Service Management), Zendesk would be a beneficial
• This role includes some Confluence responsibilities and any prior knowledge and experience is beneficial but not essential.
• Knowledge of Jira integrations with CI/CD tools is a plus.

• Strong interest in process design, tooling efficiency, and continuous improvement.
• Curiosity and openness toward emerging technologies, including AI-driven capabilities.
• Ability to work in a cross-functional, multi-team environment.
• Good communication skills and a service-oriented mindset.
• Ability to structure, formalize, and document processes.
• Willingness to learn, take initiative, and progressively gain autonomy.

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Software Engineering, or equivalent.
• 2 to 4 years of experience in an IT, tooling, delivery support, or software development environment.
• Junior to early-career profile with solid fundamentals and strong growth potential.

• English: professional level required (spoken and written) – mandatory, as the team is predominantly English-speaking.
• French: fluent or working proficiency highly desirable.